Sales Manager- Semi Formal LAP

• POSITION DESCRIPTION
  
  

JOB TITLE : Sales Manager-Semi Formal LAP

GRADE : SM

DEPARTMENT : MSME

LOCATION : Branch

SUB-DEPARTMENT : Business

TYPE OF POSITION : Full-time

REPORTS TO : Area Business Manager/Circle Business Manager - LAP

REPORTING INTO

Portfolio Relationship Manager

• ROLE PURPOSE & OBJECTIVE

• As Sales Manager, he or she will be responsible for achieving Business targets and managing healthy Portfolio, by ensuring timely repayments and controlling customer exits.
• This role seeks to drive business volume through the Direct Sales Agent (DSA) channel.
• SIZE OF THE ROLE
  
  

FINANCIAL SIZE

NON-FINANCIAL SIZE

• Monthly Business volume as per the business target, average monthly productivity of 40 – 75 lacs
• X-Bucket Collections as per defined norms
• Insurance cross-sell coverage on 100% of customers
• Family SA and Business CA sourcing
• Coordination with Credit Manager for case approval and CAD and Operations for case disbursement.
• Maintains Daily sales report and sharing with supervisor.
• Maintains DSA tracker for pay-out processing
• KEY DUTIES & RESPONSIBILITIES OF THE ROLE
  
  

Business

• Daily/ Weekly /Monthly monitoring of the accomplishment of targets according to the annual/monthly targets established
• Identification and development of DSA channel, around the defined distance of the Sitting Hub
• Provides regular updates and training to DSA channel; Ensure payout to DSA are on time
• Create Awareness in the market through direct and indirect marketing
• Tracks competition in terms of rates, credit assessment, DSA payouts, marketing activities
  
  

Customer

• Ensure customers are educated about all products/services offered by Ujjivan.
• Ensure lower customer attrition by providing different products as per customer requirement.
• Focus on lower TAT as per laid down standards.
  
  

Internal process

• Ensure delinquency is within norms and does X-Bucket collection.
• Ensure First time right (FTR) logins, Disbursement within TAT (Turn-around time), Collection of OTC, PDD
  
  

Learning & Performance

• Ensure that self is up to date on all relevant circulars and all products/services offered in the Branch
• Ensure adherence to training man-days/ mandatory training programs for self
• Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self
  
  

Bike or scooter with smart phone is mandatory for the role

• MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS
  
  

Educational

Qualifications

• Any Graduate
  
  

Experience (Years and Core Experience Type)

• 2 – 4 years of experience in LAP or Mortgage sales
• At least 1-year experience in semiformal segment
  
  

Certifications

NA

Other Requirement

• 2-Wheeler & Android Smart Phone
  
  

Functional Skills

• Familiarity with Excel
  
  

Behavioral Skills

• Diligent
• Willingness and ability to communicate with multiple people
  
  

Competencies

• Dependability, Attention to detail
• KEY INTERACTIONS
  
  

INTERNAL

EXTERNAL

• Supervisors – Area Sales Manager, RBM
• Credit Manager, Legal Manager, Internal Valuer
• CAD, Operations
• DSA
• Legal and Technical Vendors
  
  

PREPARED BY: Indrajeet Hari

DATE : 12-04-2023

REVIEWED BY: Ashim Sarkar

DATE : 05-01-2024

LAST UPDATED BY: TM Team

DATE : 08-01-2024