Sales Executive - B2C

Sales Executive - B2C

Contact us at: [email protected]

Responsibilities:

Sales & Lead Conversion

• Handle direct guest inquiries via phone, email, chat, and social media.

• Convert inbound leads into confirmed bookings for Moustache properties

• Upsell additional services such as activities, experiences, and upgrades.

Customer Relationship Management

• Build strong relationships with repeat guests and travel communities.

• Ensure quick responses and personalized service for each guest

• Maintain a high level of guest satisfaction and address feedback proactively.

Coordination & Reporting

• Coordinate with property and operations teams to confirm availability and bookings.

• Maintain and update the CRM with lead status, follow-ups, and closure reports

• Support the marketing team with guest insights and promotional feedback.

Business Development

• Identify new sales opportunities and contribute ideas to improve conversions.

• Stay updated on market trends, competitor offerings, and travel behavior patterns.

  
  

Qualifications:

• Graduate in any discipline (Hotel Management or Business preferred).

• Strong verbal and written communication skills
• Proficiency in MS Office and CRM tools
• Customer-focused, persuasive, and result-oriented

• Passion for travel, hospitality, and guest experiences.