Reverse Logistics Technician I

Astreya


Date: 5 hours ago
City: Hyderabad, Telangana
Contract type: Full time
Scope

Follows established procedures on routine work Requires detailed instructions

Your Roles And Responsibilities

  • Support & cross-train into all L1 ITAM services as needed to maintain day to day operations for forward and reverse logistics.
  • Assist with inventory, asset management and e-recycling.
  • Use ticketing systems with a focus on customer service, SOP adherence, and quality.
  • Use ticketing systems to report individual work accomplishments and to track metrics.
  • Utilize inventory data management software to maintain inventory accuracy and workflow.
  • Triage, handle and fulfil customer requests via a web portal and in person as needed.
  • Receive and inspect return shipments. Verify accurate deliveries against hardware return requests while looking for damages, shortages, wrong items and other concerns; notify the appropriate person or vendor.
  • Load and unload shipments; loading dock duties as assigned.
  • Maintain inventory records; assess department or warehouse needs and order supplies as appropriate; maintain stock records.
  • Unbox, stock inventory on shelves, break down packing materials.
  • Assist in inventory procedures including the actual total count of stock items and spot check as needed.
  • Perform cleanup duties to maintain the warehouse in a safe and orderly manner.
  • Contribute to large scale global projects as needed.
  • Hardware data destruction and collection for e-recycle.
  • Hardware sanitization and quality checks to ensure hardware reliability and reuse.
  • Coordination with Third party vendors for executing collection and recycling activities.
  • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills

  • High school diploma or general education degree (GED) and 2+ years’ related experience and/or training; or equivalent combination of education and experience.
  • High attention to detail and ability to follow other technicians’ direction to ensure quality.
  • Effectively utilize ticket, inventory, and dispatch management systems.
  • Determines methods and procedures on new assignments and may coordinate activities of other personnel.
  • Networks with key contacts outside one’s own area of expertise.
  • Proven ability to adapt to changing priorities, conditions, and circumstances while ensuring important deadlines are met.
  • Strong organizational skills including effective record-keeping and maintenance techniques.
  • Basic knowledge of computer hardware with the ability to learn new software.
  • Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
  • If applicable at site, ability to operate material handling equipment – pallet jacks and forklifts (if certified) is a plus.
  • Understands policies and objectives of the assigned program and corresponding activities.
  • Knowledge of health and safety regulations.
  • Proficient English communication in terms of speaking,writing and reading.

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