Revenue Operation Group Salesforce Architect

The Salesforce Architect is responsible for the overall technical health, governance, and strategic evolution of the Salesforce platform across Marcura Group. This role ensures that Salesforce solutions are scalable, secure, and aligned with business objectives. The Salesforce Architect will partner closely with internal stakeholders and external system integrators and application outsourcing partners to design, guide, and oversee delivery of high-quality Salesforce solutions.

Requirements

Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience.

• Salesforce Application Architect or System Architect certification (required)

• Salesforce Platform Developer I/II (preferred)

• Additional cloud certifications (Sales, Service, Experience Cloud) advantageous

• 7+ years of Salesforce platform experience including end-to-end solution design and architecture

• Proven track record leading Salesforce consolidation, migration, or multi-org strategy engagements

• Experience in complex integration environments with middleware, data platforms, and ERP systems

• Hands-on experience with CPQ solutions

• Proven success collaborating with or managing SI / AO partners

• Experience in Release Management, DevOps, and Agile delivery frameworks

Technical Expertise

• Deep mastery of Salesforce core clouds (Sales, Service, Experience Cloud) and platform capabilities

• Expert understanding of Salesforce data architecture, security model, and integration patterns (APIs, middleware, MuleSoft)

• Proficiency in Apex, LWC, and declarative development

• Knowledge of data lifecycle management, governance, and regulatory compliance

• Familiarity with modern DevOps tooling: Git, CI/CD pipelines, automated testing frameworks

Leadership & Collaboration

• Strategic thinker able to translate business needs into scalable architecture

• Strong vendor management and negotiation skills

• Excellent communication for both technical and senior business audiences

• Ability to coach and guide internal developers and admins

Problem Solving

• Analytical, proactive approach to identifying risks, performance gaps, and optimisation opportunities

• Skilled in architecture trade-off analysis and decision-making under constraints

• Salesforce Application Architect or System Architect certification

• Ongoing Salesforce release training and Trailhead learning paths

Benefits

Key Success Factors / Impact

1

Successful Salesforce Org Consolidation

• ShipServ Salesforce fully decommissioned on schedule

• Business operations continue with minimal disruption

• Reduction in licensing, maintenance, and operational complexity

2

Strong Platform Governance & Technical Health

• Clear architectural standards and DevOps discipline adopted across the group

• High data quality and consistent security posture

• Regular platform performance reviews and proactive optimisation

3

Enablement of Business Growth & Innovation

• Platform capabilities aligned to commercial and customer success strategies

• New features and integrations delivered with high adoption and measurable ROI

• Reliable connection to enterprise IT architecture (Oracle, Azure, etc.)