RCMS AR Specialist II

Job Description

Job Description

Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic, Credible, and InSync platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.

Responsibilities

• Investigate and resolve complex AR and denial-related issues
• Analyze denial trends to identify opportunities for process improvement
• Initiate and lead payer calls for escalated denial inquiries and disputes
• Develop and implement strategies to reduce aging and denial rates and improve reimbursement
• Collaborate with internal stakeholders to identify and address root causes of denials
• Mentor Level 1 associates on advanced AR and denial management techniques
• Prepare and submit appeals for denied claims as required
• Maintain thorough documentation of denial activities and resolution outcomes
  
  

Requirements

• Associate degree in Healthcare Administration or a related field (preferred)
• Minimum of 2 years of experience in denial management or revenue cycle management
• Proficiency in medical billing software and denial tracking systems
• Strong analytical and problem‑solving skills
• Ability to communicate effectively with payers to negotiate claim resolutions
• Demonstrated leadership skills and ability to work independently
  
  

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.