Project Manager - Managed Services

We are looking for a seasoned Project Manager to assist in the operational management of a large-scale managed services solution practice, with an emphasis on delivering consistent service quality and aligning multiple functional teams. The goal is to enhance program execution while maintaining stakeholder satisfaction and driving continuous process improvement. This role is designed to ensure smooth coordination and effective execution of managed services initiatives across the organization.

Responsibilities

• Manage "Managed Services Solution Practice" operations
• Coordinate cross-departmental collaboration to align project goals and streamline service delivery processes
• Facilitate transparent communication channels and regular status reporting between internal teams and external stakeholders
• Drive engagement and alignment with senior leaders on AI initiatives
• Handle ambiguity and multitasking to run key calls with multiple stakeholders across various programs/initiatives
• Monitor progress and report on key performance indicators tied to AI practice operations
• Support the integration of AI knowledge into practice workflows and deliverables
• Identify and resolve operational challenges to ensure smooth practice functioning
• Define program scope, objectives, and success criteria during the initiation and planning phases
• Oversee ongoing program performance to guarantee compliance with service level agreements and contractual obligations
• Assess and mitigate risks affecting program outcomes and stakeholder expectations
• Create and maintain dashboards and reports, driving continuous improvement initiatives by incorporating feedback and refining operational workflows
  
  

Requirements

• 14-17 years of overall IT industry experience
• Background in managed services programs and managing operations for large accounts/programs, with a focus on operational consistency and risk mitigation
• Proven capability to collaborate with both local and global leaders and diverse cross-functional teams toward unified objectives
• Strong interpersonal and communication skills for engaging with senior leadership globally
• Expertise in navigating and resolving stakeholder conflicts through strategic negotiation and communication
• Competency in implementing governance frameworks that ensure SLA adherence and drive operational excellence
• Enthusiasm for leveraging AI technologies to enhance managed services delivery and innovation
• Foundational knowledge of artificial intelligence concepts and technologies
• Background in creating and maintaining senior leader reports and dashboards
• Showcase of hands-on experience with process improvement and automation
• Proficiency in Jira, board and workflow management, dashboards, and queries
• Familiarity with Advanced Excel, Power BI, and Power Automate
  
  

Nice to have

• Background in AI operations and AI tools