Production Support Specialist

UST


Date: 50 minutes ago
City: Hyderabad, Telangana
Contract type: Full time

IT Support Analyst

Job Summary

We are looking for an IT Support Analyst with hands-on experience in application and production support. The candidate should have strong troubleshooting skills, experience working with Service Now and SQL, and the ability to investigate production incidents and perform Root Cause Analysis.

Mandatory Skills

  • Service Now
  • SQL
  • Incident Troubleshooting / Incident Resolution
  • Root Cause Analysis (RCA)

Good-to-Have Skills

  • AWS
  • Power BI

Key Responsibilities

Application & Production Support

  • Provide day-to-day application and production support.
  • Investigate, troubleshoot, and resolve application and production incidents.
  • Perform Root Cause Analysis (RCA) for recurring and critical issues.
  • Coordinate with cross-functional technical teams for timely resolution.

Service Now Support

  • Work with Service Now for incident tracking, service requests, and operational support activities.
  • Support Service Now catalog-related requirements.
  • Coordinate with relevant technical teams for integrations and enhancements based on business requirements.

SQL & Data Support

  • Use SQL for troubleshooting, data validation, and investigation of application issues.
  • Monitor data availability and identify data-related issues.
  • Troubleshoot failures and coordinate with relevant teams for resolution.

Incident Management & Continuous Improvement

  • Manage and troubleshoot production incidents through to resolution.
  • Conduct RCA and help identify corrective and preventive actions.
  • Identify recurring issues and recommend process improvements.
  • Work with cross-functional teams to improve support processes and reduce manual effort.

Work Timing

12:00 PM to 10:30 PM IST

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