Process Specialist

Job Description:

• Minimum 4 years of experience in Fraud Operations Dispute Chargeback Detection with hands on experience in case review support Quality audit creating daily production reports ensuring adherence to SLA and regulatory compliance
• Consumer Lending Servicing Monetary Non Monetary Operations
• 4 6 years of experience in Consumer Lending Servicing Loan Operations
• Strong hands on exposure to monetary transactions account maintenance and exception handling
• Good understanding of servicing reports reconciliation and compliance controls

Key Responsibilities:

• Good knowledge in fraud detection across multiple channels with hands on experience in Dispute Chargeback Detection
• Provide real time support and guidance to team members while handling complex transactions ensuring accurate decision making and adherence to process guidelines
• Understanding of banking fraud operations Disputes Chargeback Detection processes
• Handle complex and exception driven servicing cases involving payments reversals adjustments refunds and account corrections
• Handle reconciliation issues rejects suspect transactions and system repair queues
• Support non monetary servicing activities including account restrictions regulatory servicing account history and special handling workflows
• Manage client escalations internal queries and audit clarifications related to servicing

Additional Responsibilities:

• Good knowledge about MS office
• Good communication skills written verbal
• Flexible working in US shift rotational shift

Preferred Skills: