Principal Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.

Why Us?

• Best In-class Benefits
• Inclusive Leadership
• Reimagining Healthcare
• Competitive Pay
• Supportive Reporting Relation

Role Summary We are looking for an experienced ServiceNow ITOM Architect / Developer to lead the design, architecture, development, and implementation of enterprise-scale ServiceNow solutions with a strong focus on IT Operations Management (ITOM) , CMDB , CSDM , and Enterprise Architecture alignment . The ideal candidate should have deep expertise in ServiceNow ITOM modules such as Discovery, Service Mapping, Event Management, Orchestration, and CMDB , along with strong understanding of Common Service Data Model (CSDM) , which is ServiceNow’s standard framework for structuring CMDB data and relationships. [\[servicenow.com\]](https://www.servicenow.com/docs/r/xanadu/servicenow-platform/common-service-data-model-csdm/csdm-landing-page.html), [\[version1.com\]](https://www.version1.com/careers/job-listing/aspire-gsc-servicenow-itom-architect-ref6345d/) This role requires the ability to translate business and enterprise architecture requirements into scalable, secure, and maintainable ServiceNow platform solutions, while ensuring data quality, governance, and alignment across business services, application services, technical services, and underlying infrastructure.
Key Responsibilities ### ServiceNow ITOM Architecture & Solution Design * Lead end-to-end architecture and technical solutioning for ServiceNow ITOM implementations across enterprise environments* Design and implement ITOM capabilities including:

• Discovery
• Service Mapping
• Event Management
• Orchestration / Automation
• Cloud / Hybrid Infrastructure visibility
• Define scalable and secure platform architecture, integration patterns, MID Server strategy, and environment standards. CMDB & CSDM Leadership

• Architect and govern CMDB implementations aligned with CSDM , ensuring correct CI classes, service models, and relationships are maintained for accurate reporting and operational effectiveness. CSDM provides prescriptive guidance on how configuration items and relationships should be structured in the CMDB.
• Drive CMDB health initiatives including:
• Data model standardization
• CI reconciliation
• Identification and classification strategy
• Data quality and governance

* Service ownership mapping * Support transformation from legacy or customer-specific CMDB models into a CSDM-compliant structure . Enterprise Architecture Alignment

• Collaborate with Enterprise Architecture, Infrastructure, and Application teams to map business capabilities, applications, services, and technical components into ServiceNow. This alignment is a common objective of CSDM and CMDB best practice efforts.

* Contribute to application portfolio visibility, service dependency modeling, technical standards, and roadmap planning using ServiceNow as a system of operational insight.* Ensure ServiceNow design supports broader enterprise architecture principles such as traceability, governance, lifecycle visibility, and impact analysis.
Development & Customization

• Develop and configure ServiceNow applications using:
• JavaScript / Glide API
• Business Rules
• Script Includes
• Client Scripts
• UI Policies
• Flow Designer
• IntegrationHub
• Workflows / Automation components
• Build and optimize Discovery patterns, probes, sensors, and integrations for data ingestion from enterprise tools and cloud platforms.
• Design and implement integrations with systems such as AD, SCCM, monitoring tools, cloud platforms, HR systems, and ERP platforms using REST, SOAP, JDBC, and other standard integration methods.

Governance, Leadership & Delivery * Establish platform standards, design guardrails, and best practices for ServiceNow ITOM and CMDB architecture.* Mentor developers and engineers, perform code reviews, and provide technical leadership across delivery teams.

• Engage with stakeholders to run workshops, clarify requirements, define solution roadmaps, and support implementation planning.
• Support platform upgrades, performance optimization, security compliance, and release readiness.

## Required Skills & Experience * 10–16 years of overall IT experience , with strong experience in ServiceNow development, architecture, and enterprise implementations. * Strong hands-on expertise in ServiceNow ITOM modules:

• Discovery
• Service Mapping
• Event Management
• CMDB

* Orchestration / Automation * Deep understanding of CSDM and service modeling principles in ServiceNow.
* Solid experience with CMDB architecture , CI relationships, reconciliation, identification rules, and governance. * Experience aligning ServiceNow implementation with Enterprise Architecture , business capability models, and application/service portfolios.
* Strong development experience using JavaScript, Glide API, Flow Designer, IntegrationHub , and standard ServiceNow customization techniques. * Experience in hybrid/cloud environments and enterprise integrations.

• Strong stakeholder communication, technical leadership, and solution governance skills.

Preferred Qualifications * Experience with cloud platforms such as AWS, Azure, or GCP in the context of Discovery, visibility, and service mapping.* Understanding of ITIL / ITSM processes and how CMDB/CSDM enable incident, problem, change, and service operations. [\[thecloudpeople.com\]](https://www.thecloudpeople.com/blog/implementing-csdm-into-servicenow),

• Exposure to application portfolio management , technology standards , or architecture repository integration .
• Experience in enterprise consulting, customer workshops, or presales / advisory engagements.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist – ITOM
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Technical Architect (CTA) – highly preferred for architect-level roles.

What Success Looks Like

• Accurate and scalable CSDM-aligned CMDB implementation.
• Improved infrastructure and service visibility through Discovery and Service Mapping .
• Reduced operational noise and better proactive monitoring through Event Management .
• Strong alignment between business services, applications, and technical infrastructure , enabling better impact analysis and architecture decisions.

Hiring: ServiceNow ITOM Architect / Developer (10–16 Years)
We are seeking an experienced ServiceNow ITOM Architect / Developer with deep expertise in ITOM, CMDB, CSDM, and Enterprise Architecture . The role involves designing and implementing scalable ServiceNow solutions across Discovery, Service Mapping, Event Management, Orchestration, and integrations , while ensuring CSDM-compliant CMDB design , governance, and business-to-technology traceability. Ideal candidates should have strong hands-on ServiceNow development experience, architecture leadership capability, and the ability to align platform solutions with enterprise architecture standards.
If you want, I can also convert this into any of these formats: 1. ATS-friendly resume keyword version
2. Naukri / LinkedIn job posting version
3. Interview panel evaluation criteria
4. Responsibilities + skills in bullet format for internal hiring requisition If you'd like, I can also tailor it specifically for Hyderabad market hiring , contract role , or architect vs developer split

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.