PQA Quality Analyst, PQA
Amazon
Date: 2 weeks ago
City: Chennai, Tamil Nadu
Contract type: Full time
Description
The Quality Assurance (QA) team is looking for a Quality Analyst to identify and quantify opportunities to improve the Kindle Content Provider customer experience across multiple lines of business. The ideal candidate will possess a balanced mix of analytical skills and reporting skills. Quality analyst will perform audits, identify the root cause of gaps between our actual performance state against desired performance state and highlight improvement opportunities to the appropriate teams to drive improvement. They will collaborate with Operations to implement and evaluate the results of recommended solutions.
Key job responsibilities
In Kindle Content, authors are at the heart of what we do. It's that simple. We offer a team environment that thrives on innovation and excellence, and our staff is talented and passionate about creating an exceptional customer experience. If you want to work for a team who delights customers, solves problems, and is at the forefront of innovation, the KDP Quality Analyst is the job for you!
Basic Qualifications
Company - ADCI MAA 15 SEZ - K20
Job ID: A10454423
The Quality Assurance (QA) team is looking for a Quality Analyst to identify and quantify opportunities to improve the Kindle Content Provider customer experience across multiple lines of business. The ideal candidate will possess a balanced mix of analytical skills and reporting skills. Quality analyst will perform audits, identify the root cause of gaps between our actual performance state against desired performance state and highlight improvement opportunities to the appropriate teams to drive improvement. They will collaborate with Operations to implement and evaluate the results of recommended solutions.
Key job responsibilities
- Perform audits of customer interactions
- Review audits and provide feedback
- Create, update, and analyze weekly and monthly metric reports to identify improvement opportunities
- Create, update, and analyze weekly and monthly audit program reports to identify patterns, outliers and improvement opportunities
- Communicate and partner with stakeholders and management
In Kindle Content, authors are at the heart of what we do. It's that simple. We offer a team environment that thrives on innovation and excellence, and our staff is talented and passionate about creating an exceptional customer experience. If you want to work for a team who delights customers, solves problems, and is at the forefront of innovation, the KDP Quality Analyst is the job for you!
Basic Qualifications
- Bachelor's degree
- Experience with Microsoft Office products and applications
- Knowledge of process improvement and quality measures
- Experience using data and metrics to back up assumptions and implement effective solutions
- Knowledge of Six Sigma tools and Lean techniques
- 3+ years of quality assurance teams management experience
Company - ADCI MAA 15 SEZ - K20
Job ID: A10454423
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Paid Assistant / Taxation officer
Kanakkupillai,
Chennai, Tamil Nadu
1 day ago
Full Time Min 1-10 years ChennaiJob ResponsibilitiesExcellent knowledge of tax accounting, tax compliance and all types of tax returns.Preparation of Corporate Tax Return, Advance Tax computation, GST etc.Maintain tax balances on general ledger.Prepare all tax papers on a regular basis and handle all information data requests.Review and complete their team members daily, weekly and monthly report.Desired Candidate ProfileMinimum 1 –...
Product Engineer(Mechatronics)- Creo
ZF,
Chennai, Tamil Nadu
4 days ago
.buttontext3ff74ec8b95485fc a{ border: 1px solid transparent; } .buttontext3ff74ec8b95485fc a: focus{ border: 1px dashed #0b67cb !important; outline: none !important; }
Become our next FutureStarter
Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you’ll have the opportunity to shape the future of mobility. Join us and be part of something...
SAP IBP-Senior
EY,
Chennai, Tamil Nadu
5 days ago
At EY, we’re all in to shape your future with confidence.We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.Join EY and help to build a better working world.SAP Integrated Business Planning (IBP)Level: Senior Consultant.Job DescriptionSAP Integrated Business Planning (IBP) Consultant will be responsible for successful delivery of...
