PE-Customer Service PR
Cognizant
Date: 16 hours ago
City: Kolkāta, West Bengal
Contract type: Full time
Job Summary
Join our dynamic team as a Customer Service Professional where youll play a crucial role in enhancing customer satisfaction and operational efficiency. With a focus on delivering exceptional service youll engage with customers address inquiries and ensure seamless store operations. This hybrid role offers rotational shifts providing flexibility and exposure to diverse customer interactions.
Responsibilities
Provide exceptional customer service by addressing inquiries and resolving issues promptly to enhance customer satisfaction.
Engage with customers through various communication channels ensuring a positive and professional interaction.
Collaborate with team members to streamline processes and improve service delivery in a hybrid work environment.
Utilize technical skills to manage customer service software and tools effectively ensuring accurate data entry and retrieval.
Maintain up-to-date knowledge of store operations to assist customers with product information and availability.
Implement feedback mechanisms to gather customer insights and contribute to service improvement strategies.
Monitor and report on customer service metrics to identify trends and areas for improvement.
Support the development and implementation of customer service policies and procedures.
Participate in training sessions to stay informed about new products and services enhancing customer interactions.
Adapt to rotational shifts demonstrating flexibility and commitment to meeting customer needs at all times.
Foster a collaborative work environment by sharing knowledge and best practices with team members.
Contribute to the companys purpose by ensuring customer satisfaction thereby enhancing brand reputation and loyalty.
Impact society positively by providing reliable and efficient customer service supporting community engagement.
Qualifications
Demonstrate proficiency in English both written and spoken to communicate effectively with customers.
Possess a strong understanding of customer service principles and practices.
Exhibit familiarity with store operations enhancing the ability to assist customers effectively.
Show adaptability to rotational shifts ensuring availability to meet customer demands.
Display excellent problem-solving skills to address customer inquiries efficiently.
Have a keen attention to detail ensuring accuracy in data entry and customer interactions.
Demonstrate the ability to work collaboratively in a hybrid work model balancing remote and in-office tasks.
Certifications Required
Customer Service Certification English Language Proficiency Certification
Join our dynamic team as a Customer Service Professional where youll play a crucial role in enhancing customer satisfaction and operational efficiency. With a focus on delivering exceptional service youll engage with customers address inquiries and ensure seamless store operations. This hybrid role offers rotational shifts providing flexibility and exposure to diverse customer interactions.
Responsibilities
Provide exceptional customer service by addressing inquiries and resolving issues promptly to enhance customer satisfaction.
Engage with customers through various communication channels ensuring a positive and professional interaction.
Collaborate with team members to streamline processes and improve service delivery in a hybrid work environment.
Utilize technical skills to manage customer service software and tools effectively ensuring accurate data entry and retrieval.
Maintain up-to-date knowledge of store operations to assist customers with product information and availability.
Implement feedback mechanisms to gather customer insights and contribute to service improvement strategies.
Monitor and report on customer service metrics to identify trends and areas for improvement.
Support the development and implementation of customer service policies and procedures.
Participate in training sessions to stay informed about new products and services enhancing customer interactions.
Adapt to rotational shifts demonstrating flexibility and commitment to meeting customer needs at all times.
Foster a collaborative work environment by sharing knowledge and best practices with team members.
Contribute to the companys purpose by ensuring customer satisfaction thereby enhancing brand reputation and loyalty.
Impact society positively by providing reliable and efficient customer service supporting community engagement.
Qualifications
Demonstrate proficiency in English both written and spoken to communicate effectively with customers.
Possess a strong understanding of customer service principles and practices.
Exhibit familiarity with store operations enhancing the ability to assist customers effectively.
Show adaptability to rotational shifts ensuring availability to meet customer demands.
Display excellent problem-solving skills to address customer inquiries efficiently.
Have a keen attention to detail ensuring accuracy in data entry and customer interactions.
Demonstrate the ability to work collaboratively in a hybrid work model balancing remote and in-office tasks.
Certifications Required
Customer Service Certification English Language Proficiency Certification
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