Operations Executive (BBW)

Blue Dart


Date: 3 weeks ago
City: Bhubaneshwar, Odisha
Contract type: Full time
  • Purpose


Responsible for end-to-end management of all service partners in the branch including partner identification, on-boarding, start-up support, capability building and evaluation


  • Key Responsibilities


Responsibilities


  • Support the Head - Service & Channel Partner Development in the formulation of annual manpower plan for PDAs & DAs; Work closely with the Branch Heads and Regional Operations Heads to identify PDA/DA requirements in the Branch and forward the same to the Head - Service & Channel Partner Development
  • Identify potential service partners in the Branch and forward the same to Head - Service & Channel Partner Development
  • Support the Head - Service & Channel Partner Development in the empanelment of new service partners in the Branch
  • Conduct the induction program for all service partner staff in the Branch
  • Conduct all relevant operations trainings for all service partner staff in the Branch
  • Responsible for efficient functioning of all service partners in the Branch
  • Conduct regular audits of service partners in the Branch in terms of adherence to statutory requirements, service level agreements etc; Highlight any deviations to the Head - Service & Channel Partner Development and take corrective actions, if any
  • Monitor service partner staff performance on a regular basis
  • Key Result Areas and Key Performance Indicators


S.No

Key Result Areas

Key Performance Indicators

Reach expansion


  • Drive activities related to setup of service partners as per defined timelines


Service Performance of Service Partners


  • Operational Performance of
    • PDAs
    • Delivery Agents


Capability building of service partners


  • Conduct/ delivery of routine operations training programs for PDAs/DAs as per plan
  • Conduct of training/ capability building programmes for PDAs/DAs for rollout/ launch of new products or new processes
  • % coverage of PDAs/DAs in operations training programmes


Ensure Performance Driven Culture


  • Adherence to Performance Management system timelines and guidelines


Attrition


  • % PDA and DA attrition in the Branch

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