Operations Associate

Operations Associate - Founder’s Office

Onsite - Goa | 2-5 Years

The Work

Cidroy Infotech builds software for environments where failure is not an option: high-security, access-controlled deployments across India. A company doing this work cannot run on informal processes. Decisions, handoffs, and compliance across Operations, Finance, Legal, and HR have to be as dependable as the software itself.

This role sits beside the Chief Operating Officer and works across Cidroy and its two subsidiary companies. You will take mandates from the COO, turn them into tracked milestones, and make sure the four functions move in step. You will also build the Standard Operating Procedures that let the group run without depending on any one person’s memory.

This is not an assistant role in the usual sense. It is an execution role with direct access to leadership and visibility across the whole business. 

What You Will Own

• SOPs across Operations, HR, Finance, and Legal: drafting, standardising, and keeping them current 
• Scheduled SOP compliance checks and departmental audits, with deviations and bottlenecks flagged to leadership 
• Breaking COO initiatives into action items, assigning them to department heads, and tracking delivery against timelines 
• Screening incoming requests, ad-hoc tasks, and meeting invites so the COO’s time goes to priority work
• Coordination between Finance, Legal, HR, and Technical teams, clearing roadblocks before they escalate 
• Task management systems, meeting cadence, agendas, and actionable minutes across all entities 
• Reviews of current workflows and internal software tools, with lean proposals and cost-benefit evaluations
• Administrative and operational coordination between the parent company and its subsidiaries

Must-Have

Structured thinking

• You take an unstructured problem, find the root cause, and turn it into a repeatable, step-by-step process 
• You track deliverables with precision and notice when something has slipped

Communication

• You write clearly enough that a process document can be followed without you in the room 
• You follow up with senior stakeholders and team leads with confidence and professionalism

Working with systems

• You document and track work in structured tools such as spreadsheets and task managers, and you pick up new ones quickly

Discretion

• You handle executive, financial, and legal information with full confidentiality

Good to Have

• MBA or PGDM in General Management, Operations, Strategy, or a related field 
• Internship or project experience in process design, project management, or operations 
• Working knowledge of Google Workspace, Microsoft Office, and tools such as Notion, Asana, ClickUp, or Trello
• Exposure to audits, compliance tracking, or cost-benefit analysis of tools

What Strong Looks Like Here

• You receive a one-line mandate from the COO and return with an owner, a milestone plan, and a first checkpoint
• You find a process that three teams run three different ways and replace it with one documented version that everyone adopts 
• You run an audit, name the deviation precisely, and bring a fix along with the finding 
• You protect the COO’s time without becoming a bottleneck for the teams who need access 
• You spot a software tool nobody uses and bring the numbers to show whether it should stay

Why Cidroy

• We build software for environments where failure is not an option, across high-security, industrial, and enterprise deployments in India 
• Small, founder-led team: short feedback loops and high ownership 
• Direct access to the COO and founding team, with no layers and no ticket queues 
• You will see how Operations, Finance, Legal, and HR work together across a group of companies, end to end 
• Fast decisions, real consequences, genuine ownership