Officer, Video KYC Support, Consumer Banking Group

DBS Bank


Date: 2 weeks ago
City: Remote, Remote
Contract type: Full time
Remote
Job Purpose :

  • Provide a brief overview of the position, including its purpose and contribution to the organization.
  • The VKYC/ReKYC Agent is responsible for conducting video-based customer verification in compliance with regulatory guidelines and ensuring uniform customer experience.

Key Accountabilities :

  • Conducting VKYC/ ReKYC calls as per defined scripts and compliance requirements
  • Verifying customer identity and documents during live video interactions
  • Ensuring adherence to regulatory and internal quality standards
  • Handling customer queries professionally during the verification process
  • Maintaining accurate records and updating systems in real time

Job Duties & responsibilities :

KYC Processing

  • Ensure that KYC guidelines and Customer acceptance procedure of the bank is strictly adhered to.
  • All KYC call requests must be serviced as per defined SL without deviation.
  • KYC exceptions if any, need to be duly escalated as per defined approval matrix.
  • All required disposition and interactions with customer to be duly recorded / documented in the relevant system
  • Continuously review the internal monitoring process and identify areas of improvement.

Education / Preferred Qualifications :

  • Degree holder
  • Certifications in the areas of Operations, MS office will be an advantage.

Core Competencies :

  • Strong interpersonal & verbal and written communications skills
  • Good, effective and engaging skills. Calling skills preferred
  • Basic analytical skills
  • Good judgement and problem-solving skills
  • Able to organize information in a structured manner
  • Good interpersonal and communication skills (English, Hindi & Marathi)
  • Ability to handle sensitive customer data with confidentiality
  • Problem-solving ability and presence of mind
  • Need to have Customer Centric Approach

Technical Competencies :

  • Proficient in MS office tools, Ms Excel, Power point, Word
  • Knowledge of Finacle, Call Centre Tools, CMS preferred.

Location:

Pune-DBIL

Job:

Customer Service

Schedule:

Regular

Employee Status:

Full time

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