MANAGER, PEOPLE

Manager, People

About the Team: Walmart’s Customer Engagement Services (CES) team is at the forefront of delivering best-in-class support to our customers, stores, and associates through phone, chat, and email. As a high-volume, metrics-driven center handling over 10 million contacts annually, CES is a dynamic environment where associates thrive by solving real-world problems and creating meaningful customer experiences.

About the Role:As a Manager, People Partner supporting Walmart’s CES team, you will play a pivotal role in enabling a high-performance, associate-centric culture. Embedded within a fast-paced and customer-focused environment, you will collaborate with business and HR stakeholders to align people strategies with operational priorities, ensuring that all initiatives contribute meaningfully to associate success and organizational outcomes.

You will:

Champion the consistent implementation of HR policies and processes, ensuring fairness, compliance, and alignment with Walmart’s values.

Manage the end-to-end associate lifecycle, including onboarding, performance management, grievance resolution, and offboarding, with a focus on operational excellence.

Execute cyclical people processes such as goal setting, mid-year and annual performance reviews, promotions, and compensation planning, ensuring timely and accurate delivery.

Facilitate and support team-level talent discussions, enabling leaders to identify development opportunities, succession plans, and career pathways.

Deliver insights into people trends, leveraging internal data and external benchmarks to inform strategic decisions and enhance organizational effectiveness.

Design and lead engagement initiatives and communication forums, fostering transparency, inclusion, and a strong sense of associate belonging.

Develop and manage associate satisfaction and retention programs, tailored to CES needs, aimed at boosting morale and long-term engagement.

Support learning and development efforts, coordinating programs that build future-ready skills and promote career growth.

Coach and enable Team Leaders and Managers, helping them navigate people responsibilities, resolve team challenges, and lead with empathy and clarity.

Collaborate across HR functions, ensuring seamless execution of people transactions, policy compliance, and continuous feedback loops for process improvement.

Prepare comprehensive reports and dashboards, tracking progress against people priorities and surfacing trends to inform future talent strategies.

What you will bring:

A Master’s degree in Human Resources or a related field from a reputed institution, with 5–10 years of experience in the Human Resources domain, including relevant exposure to HR Business Partnering in IT, consulting, or high-volume service environments.

Strong foundational knowledge of HR principles and practices, with hands-on experience in performance management, employee experience, and policy implementation.

Proven ability to build trusted relationships across diverse teams and stakeholders, with a collaborative mindset that drives alignment and shared outcomes.

Excellent interpersonal and communication skills, with the ability to influence, coach, and engage across all levels of the organization.

Proficiency in data analysis and reporting, with a keen eye for identifying trends and translating insights into actionable recommendations.

Strong planning and problem-solving capabilities, with a proactive approach to managing ambiguity and driving continuous improvement.

A growth mindset and openness to embracing change, contributing to a culture of agility and innovation.

Flexibility to work across different shift timings, including night shifts, to support CES operations and associate needs.

At Walmart:

We Invest in You!

At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition.

We are looking for career minded, customer centric individuals who are experienced in providing best-in-class customer service.

Benefits:

Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Equal Opportunity Employer:

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications:Bachelor's degree in Human Resources, Business, or related field and 2 years' experience in human resources or related area OR 4 years' experience in human resources or related area.

Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supervising Associates

Human Resources - Professional HR (PHR) CERTIFICATION - Certification, Human Resources - Sr. Professional HR (SPHR) CERTIFICATION - Certification, Project Management - Project Management Professional - CertificationPrimary Location...Bldg 2 Cumulus Prestige Tech Cloud, , India