Manager Operations

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HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager Operations

Role is for the position of Manager Operations in Transfer Agency in the capacity of an individual contributor or People manager and requirement is to ensure high quality service to the Client ensuring that risks are minimized, and profit is maximized through effective management of costs/resources. Role expectation is also to ensure that process and procedures are continually reviewed, improved, the changes are communicated and implemented effectively. The job also entails checking on internal audits and measures undertaken and regularly reviewed in order to maintain quality and productivity at the optimum level. Set a high standard of continuous staff motivation and leadership to ensure a good work environment. The job also entails regular interactions with Country office teams and managing team so that the employee motivation levels are high.

In this role, you will:

• Circa 50% to 100% of time spent managing people / direct and indirect reports & Circa 50% of time spent in processing / technical aspects of the process (as outlined below)
• Lead User Acceptance Testing for the business (as and when required). Lead Projects for both country and city offices (based on business objectives, targets and requirement)
• Manage 10 to 12 direct reports, whilst overseeing 20 - 24 headcount of indirect reports, as and when deemed required by business or manage the process as an individual contributor
• Regular liaison with country offices. Manage transformation and growth
• This role operates in a highly complex and time critical environment and is required to be involved in processing of activities, which includes (but not limited to):
• Checking transactions and activities (depending on business requirement). Various Investigations and escalations from Client
• Reconciliation of cash and unit accounts, which includes investigation of breaks (where necessary). Management Information Reporting
• Business specifications for this role outlined below:
• Product Range / functions would include Registration, Dealing & Reporting, Settlement activities, Reconciliations, Corporate actions, Fund price and Management Information
• 100% involvement in & ownership of process and technical aspects of the business. Responsibilities depending upon jurisdiction catered to and serviced out of Bangalore

To be successful you will:

• A post-graduate diploma or degree in any Commerce or equivalent Financial Background. Higher qualifications, not a bar provided aspirations are commensurate with the position. Relevant certification from CISI – Chartered Institute for Securities and Investment Certifications

• Minimum 6-7 years of Experience in Securities processing environment, Fund Administration, Transfer Agency Business. Possess relevant Securities background and industry knowledge
• Possess at least 12 months of Securities experience and Transfer Agency Operations (this is a mandatory requirement)

• Ability to learn quickly, transfers knowledge appropriately, understand and interpret numeric data. Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements.
• Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle capacity and MI reporting
• Initiate cost control measures by achieving resource efficiency and managing overheads. Evidence of process management skills with an ability to initiate process improvements
• Ability to comprehend and minimize operational risks including wide understanding of audit controls and compliance requirements.
• Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements and recognize areas for development
• Strong Collaborative management skills and flexible to working across all shifts in a 22*5 working environment.
• Prior experience in Transfer Agency covering processes like Registration, Dealing, Payments & Reconciliation. Understanding of Financial Market and Mutual/ Hedge Fund operations desirable

You’ll achieve more at HSBC

Hsbc.Com/Careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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***Issued By HSBC Electronic Data Processing (India) Private LTD***