Manager, GTM Operations

At Quickbase, we help organizations build better ways to run their operations. Our products give teams the flexibility to create applications around how their work actually happens, connecting people, information, and processes so they can keep work moving as needs change.

For more than 25 years, organizations have turned to Quickbase to solve operational challenges that off-the-shelf software wasn't built for. Today, we’re building on that foundation with new products and new possibilities for how people create, adapt, and improve the systems their work depends on.

Working at Quickbase means helping find better ways forward. We’re a team of curious, collaborative people who care about solving problems, learning as we go, and building things that make work better for our customers and each other.

Job Title: Manager, GTM Operations

Location: Bangalore, India

Department: Revenue Operations

Reports to: Director, GTM Operations

Job Summary

Quickbase is seeking a Manager of GTM Operations to lead a team of analysts supporting Sales, Customer Experience, and Product Operations. This role sits within the RevOps function and is responsible for driving operational excellence, consistency, and scale across go-to-market systems and processes. You will lead a Bangalore-based team of six analysts spanning Sales Ops, CX Ops, and Product Ops, providing coaching, prioritization, and execution oversight while balancing people leadership with hands-on engagement in GTM systems and workflows.

Job Duties And Responsibilities

Team Leadership & Development

• Lead, coach, and develop a team of six GTM operations analysts across Sales Ops, CX Ops, and Product Ops.
• Establish clear goals, performance expectations, and career development plans.
• Drive accountability through consistent progress tracking, status reporting, and delivery management.
• Foster a culture of ownership, problem-solving, and continuous improvement.
  
  

Operational Execution & Oversight

• Oversee day-to-day operational support across GTM functions, ensuring high-quality, timely execution.
• Act as the primary escalation point for complex operational and system-related issues.
• Ensure alignment of analyst work with broader RevOps priorities and business goals.
• Drive visibility into team output, progress, and impact for leadership stakeholders.
  
  

Systems & Process Excellence

• Provide guidance on the effective use and optimization of GTM systems including CRM, customer platforms, and product tools.
• Ensure consistency and scalability of processes across Sales, CX, and Product operations.
• Partner with stakeholders to design and implement operational frameworks that improve efficiency and reduce friction.
• Promote best practices in data quality, system governance, and workflow design.
  
  

Cross-Functional Collaboration

• Partner closely with Sales, Customer Success, Support, Product, and RevOps leadership.
• Translate business needs into actionable operational solutions.
• Align priorities across functions to ensure cohesive execution.
• Serve as a bridge between technical execution and business strategy.
  
  

Operational Scaling & Continuous Improvement

• Identify opportunities to streamline processes and improve team productivity.
• Drive standardization and documentation of key workflows.
• Help evolve the operating model to support growth and increasing complexity.
• Encourage resourcefulness and structured problem-solving in ambiguous situations.
  
  

Basic Qualifications

• 6–10+ years of experience in Revenue Operations, Sales Operations, CX Operations, Product Operations, or similar roles.
• 2–4+ years of people management experience, ideally leading analyst or technical ops teams.
• Strong familiarity with GTM systems including CRM platforms such as Salesforce, customer success tools, and product and analytics systems.
• Experience working in cross-functional, fast-paced environments.
• Strong operational mindset with attention to detail and process rigor.
• Ability to navigate ambiguity and drive clarity in execution.
• Proven ability to manage multiple priorities and deliver through others.
• Excellent communication skills including executive-level updates and stakeholder management.
• Data-driven approach to problem-solving and decision-making.
  
  

How We Think About AI

At Quickbase, we view AI as a tool to accelerate how work gets done — not replace it. We encourage thoughtful use of AI to improve speed, quality, and decision-making, while maintaining strong judgment, accountability, and data integrity.

Equal Opportunity Statement

Quickbase is committed to building a diverse and inclusive workplace. We encourage candidates from all backgrounds to apply – even if you don’t meet every qualification listed. We are proud to be an equal opportunity employer.

Benefits

• Modern Health
• Group Medical Insurance
• Night Shift Allowance
• Hybrid Work Allowance
• Mobile and Internet Allowance
• Meal Benefit
• Office Transportation
• On-Call Weekend Allowance
• Weekend Working Allowance
• Employee Referral Bonus