Manager - Global Sales Operations

• Effectively manage a virtual bid team in bid activities.
• Prepare/write customer proposals and tender responses.
• Ensure provision of efficient and timely support for bid proposal creation and submission.
• Act as the single point of contact for the bid response generation.
• Interact with Commercial Managers, Sales Managers, and other stakeholders as required.
• Create and update proposal templates and proposal material in a timely manner.
• Act as bid issue escalation point and responsible for resolution management.
• Work with minimum supervision, seeking assistance when appropriate.
• Prepare and review customized reports that go to senior management and other stakeholders periodically.

Key performance indicators:

• Delivery of bids such that 100% of the proposals are delivered on time.
• Demonstrate an improvement in bid win rates (by volume and value).
• Develop a quality check list and performance tracking for quality of proposals and documentation.
• Partner with client facing Sales and Account team for post bid submission support.
• Develop a good rapport and confidence. Intent is to reduce the response time from internal teams to get the required inputs.
• Updating the bid library with all new content and data from proposals, produce a quarterly bid analytics report.
• Maintain an average Feedback score of 4 out of 5 for all proposals.