Manager-Current Account

Ujjivan Small Finance Bank


Date: 5 hours ago
City: Tiruchirappalli, Tamil Nadu
Contract type: Full time
  • UPOSITION DESCRIPTION

JOB TITLE

Manager-Current Account

GRADE : M

DEPARTMENT

Branch Banking, TASC & TPP

LOCATION : Branch

SUB-DEPARTMENT

Branch Banking

TYPE OF POSITION : Full-time

REPORTS TO

BSM / Branch Manager (where ever BSM is not available)

REPORTING INTO

  • ROLE PURPOSE & OBJECTIVE
  • This role is responsible for acquiring new current account customers from the open market and cross-selling of products/services as per the profile & need of the customers.
  • This role drives the current account business for the respective branch and ensure the CA targets for the branch is met.
  • The incumbent provides service to NTB current account customers.
  • This role also handles cross selling of QR & POS and is accountable for adherence to compliance and regulatory norms.
  • SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

  • CA Numbers: 5 to 8 Current accounts (based on vintage)
  • CA Values: 9 lacs to 15 lacs incr. CA value (based on vintage)
  • TPP Wgt Premium: 0.40 lacs to 0.65 lacs (based on vintage)
  • Current accounts, Saving Accounts, Term Deposits, Life insurance, Health/General Insurance, Dmat, Mutual Funds, SIP, ASBA etc
  • KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business

  • Meet the set targets on current account in terms of open market acquisition
  • Focus on building the current account book for the bank
  • Understand need and acquire customers who meet the criteria for liability products through either of the below channels:
  • Leads generated by branch staff and personal leads
  • Referrals generated from existing customers
  • Alternate channels
  • Maintain the database of the prospects, meet select prospects and manage the relationship thereafter
  • Accompany MSE staffs on the field for actively driving conversion of existing borrowing customers into liabilities customers
  • Cross sell other products of Ujjivan such as QR, POS & TPP and pass on quality leads to respective MSE loan officers
  • Share customer insights/product related feedback with the Branch Manager

Customers

  • Interact with customers in a courteous and professional manner; provide prompt, efficient and accurate services
  • Reduce customer dormancy and customer attrition by continuous engagement / interaction
  • Resolves the customer queries.

Internal Processes

  • Guide the customer to fill the ‘Account Opening Form’; ensure receipt and verification of KYC documents; obtain customer signatures on all mandatory documents
  • Strictly adhere & maintain compliance to KYC norms
  • Drive the cross sell of other products such as QR, POS & TPP

Learning & Performance

  • Maintain up to date knowledge of the liability products and services as well as a working knowledge of other products offered in the branch
  • Ensure adherence to training man-days/ mandatory training programs for self
  • Ensure goal setting, mid-year review and performance appraisal processes are completed within specified timelines
  • MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

  • Graduate, preferably in commerce and related streams

Experience (Years And Core Experience Type)

  • Minimum 2-7 years of experience in retail branch banking (preferable in CA sales)

Certifications

  • If required

Functional Skills

  • Basic knowledge on retail banking products especially current account
  • Documentation skills
  • Process compliance focus
  • Communication skills: fluent in the local language

Behavioral Skills

  • Courteous customer service skills
  • Time Management
  • Selling skills
  • Telephonic cold calling skills
  • Willingness to travel & relocation as per business requirements and career opportunities

Competencies

  • Planning and Organizing
  • Customer Focus
  • Managing Relationships
  • Driving Execution
  • Collaborating
  • Coaching
  • Business Acumen
  • Influencing
  • KEY INTERACTIONS

INTERNAL

EXTERNAL

  • Business Teams
  • Customers

PREPARED BY: Balaji Sriram

DATE: 21-06-2025

REVIEWED BY

Date

 LAST UPDATED BY: TM Team

DATE: 30 -06-2025

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