Manager/ Assistant Manager (Quality)

About Bharti Airtel Foundation:

Bharti Airtel Foundation (Formerly Bharti Foundation), the philanthropic arm of Bharti Enterprises was established in 2000 with a vision "To help underprivileged children and young people of our country realize their potential". All educational programs initiated by Bharti Airtel Foundation entail close partnerships with the government, policy makers, corporations, local communities and the general public. These programs aim at holistic development of children making them employable citizens with a deep sense of commitment to society.

Role Purpose:

Drive organizational performance improvement through process excellence, operational efficiency, digital transformation, and enhanced user experience. The role is responsible for identifying improvement opportunities, leading cross-functional projects, deploying Lean methodologies, leveraging data-driven insights, and ensuring sustainable implementation of solutions.

Key Responsibility Area:

• Assess business processes to identify improvement opportunities, inefficiencies, and user experience gaps.
• Lead cross-functional improvement projects from opportunity identification through implementation and benefit realization.
• Conduct root cause analysis and facilitate development of corrective and preventive actions.
• Identify and drive process digitization and automation opportunities.
• Analyze performance data, develop dashboards, and provide actionable insights to stakeholders.
• Develop and standardize SOPs, process documentation, and best practices.
• Promote a culture of continuous improvement through coaching, facilitation, and stakeholder engagement.
  
  

Required Education & Experience:

• Post Graduate with relevant experience in Quality, Process Excellence, Continuous Improvement, or Operational Excellence roles.
• 10+ years in process excellence or operational excellence roles.
  
  

Key Skills and Competencies:

• Experience in leading process improvement, digitization, and transformation initiatives.
• Strong project management skills, including planning, stakeholder management, execution, and tracking of improvement projects.
• Knowledge of Lean, Operational Excellence, and structured problem-solving methodologies.
• Ability to analyze data, derive insights, develop dashboards, and present recommendations to stakeholders.
• Experience in user/customer experience assessment and improvement.
• Proficiency in MS Excel and PowerPoint; exposure to BI/analytics tools (e.g., Power BI, Tableau) preferred.
• Strong communication, facilitation, and stakeholder management skills.