Location Manager - Retail - Secured - Sonipat
Aditya Birla Capital
Date: 5 hours ago
City: Remote, Remote
Contract type: Full time
Remote
Job PurposeBranch Sales Planning & Management
- Work with Territory Head (Sales) – ABCL on devising the location sales plan and team approach for achieving targets, considering product-environmental factors, competitive forces, and local trends, and cascade the same to the location team(s).
- Track industry and market developments, scanning the local market and competitive offerings on a periodic basis.
- Oversee end-to-end location operations and performance, covering all aspects such as sourcing, effectiveness, governance, productivity, channel management, etc.
- Track and report on sales operations and productivity metrics, and work towards building a high-performance sales culture.
- Manage day-to-day location operations and administration.
- Provide data for, compile, and review periodic MIS reports for disbursements, profitability, NPAs, market expansion, etc., and communicate the same to Territory Head (Sales) – ABCL as well as team members.
- Identify local business growth opportunities, drive expansion and new customer acquisition initiatives to create a book of targeted size.
- Work closely with team members, hand-holding critical/complex transactions to ensure favorable closure with customer satisfaction.
- Communicate sales targets and provide team members clarity on business goals, role expectations, product characteristics, and USPs to enhance effectiveness of sales efforts.
- Track cases in the complaint tracker/escalations received, liaising with relevant stakeholders as required to drive satisfactory closure.
- Deploy efforts/initiatives in consultation with Territory Head (Sales) – ABCL, arising from customer satisfaction surveys and resulting NPS (Net Promoter Score), targeting identified focus areas.
- Propose and deploy approved solutions and schemes to drive sales and enhance profitability, ensuring a dual focus on sales expansion and cost optimization.
- Serve as a point of escalation and manage customer complaints/grievances effectively, intervening especially for key relationships.
- Drive adoption of efficient business processes/operations across the Customer Lifecycle (Sourcing, Approval, Servicing, Collections).
- Manage local distribution across channels, interfacing with senior/critical partners/stakeholders as required for smooth operations.
- Drive process efficiencies and faster TATs through interfacing with stakeholders across processes and functions (Risk, Operations, Sales Governance) and efficient operations.
- Drive high performance by reinforcing focus on business and sales growth objectives, effective client engagement, monitoring sales operations and productivity metrics, and providing support and guidance as required.
- Drive the implementation of improved processes and best practices to enhance operational effectiveness, productivity, and overall business impact.
- Drive activities and initiatives in the team as per the Cross-Selling strategy agreed with Territory Head (Sales) – ABCL.
- Drive alignment to the adopted Cross-Selling strategy by supporting team members with requisite communication, training, and guidance as required.
- Guide and develop team members for enhanced customer acquisition and engagement efforts, helping them achieve superior performance standards and hand-holding where required.
- Nominate teams for relevant technical and behavioral trainings/seminars and work on self-development initiatives.
- Proactively liaise with internal stakeholders for smooth cross-functional coordination and alignment toward achievement of business objectives.
- Work with the Risk, Operations, and Sales Governance teams to ensure adherence to risk management and control mechanisms.
- Support risk and review processes through the credit approval process and by reviewing loan sanctioning, disbursement processes, and documentation to ensure controlled operations.
- Review financial risk via analysis of city/location operations MIS and Data Analytics reports.
- Drive compliant Sales Operations and sound risk management via partnership with Risk, Operations, and Sales Governance teams, along with necessary communication and guidance; drive timely PDD closures and collections.
- As part of relationship maintenance with institutional customers, review reports on client accounts, business performance, etc., and liaise with Risk while guiding the team on delinquency cases.
- Train and guide the team for alignment with adopted early alert strategies to reduce NPA risks and losses.
- Ensure systematic MIS on NPAs and credit trends, providing inputs on possible risks that could impact portfolio quality.
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