Lead Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.

Why Us?

• Best In-class Benefits
• Inclusive Leadership
• Reimagining Healthcare
• Competitive Pay
• Supportive Reporting Relation

Organization Background Engineering Services & Infrastructure (ESI) provides the core technology foundation enabling caregivers, physicians, patients, and technology partners to deliver on Providence’s mission. ESI supports Cloud Services, Network Connectivity, Data Centers, Collaboration Platforms, and End User Computing (EUC), driving large‑scale cloud adoption, infrastructure modernization, and digital experience transformation
Role Summary
The Senior / Lead ControlUp & Digital Experience Engineer is responsible for designing, operating, and evolving enterprise‑scale digital experience monitoring, real‑time observability, and automation using ControlUp This role serves as a technical architect and platform lead, owning ControlUp strategy across Citrix, VDI, and endpoint environments, driving experience‑led operations, proactive remediation, and automation‑first practices that improve reliability, performance, and end‑user experience
Key Responsibilities
Lead and own the ControlUp platform end‑to‑end by architecting real‑time observability and experience analytics across Citrix, VDI, and endpoints; designing and operating dashboards, alerts, and triggers; building governed, event‑driven workflows and advanced PowerShell‑based remediation; integrating with ServiceNow and enterprise APIs; enforcing GitHub‑driven automation standards; driving environment hygiene and self‑healing operations; and converting operational and experience data into measurable EUC and business outcomes
Skills & Qualifications

• 7+ years of experience in EUC, Digital Workplace, Observability, or DEX engineering in large enterprise environments
• 4+ years of deep, hands‑on experience with ControlUp in production enterprise deployments
• Strong expertise in ControlUp RTDX, Insights, Edge DX, Scoutbees, and automation capabilities
• Mandatory: Advanced PowerShell scripting for automation, remediation, and troubleshooting
• Strong experience using GitHub for source control, reviews, and engineering best practices
• Hands‑on experience with REST API integrations and workflow‑driven automation
• Deep understanding of Windows endpoints, VDI internals, session behavior, and EUC performance signals
• Strong experience supporting Citrix Virtual Apps & Desktops and/or Endpoint IGEL, Windows, MacOS.
• Experience operating in large, regulated enterprise environments with change, security, and audit requirements
• Proven ability to lead platform strategy, influence engineering practices, and drive measurable outcomes
• Excellent documentation, communication, and stakeholder engagement skills

Preferred Qualifications

• Experience with additional DEX platforms such as ControlUp, Nexthink or Aternity
• Exposure to experience‑led operations, self‑healing endpoints, or AIOps‑aligned models
• Experience with ControlUp Workflows, automation at scale, and platform standardization
• Working knowledge of Infrastructure as Code (IaC) and automation‑first operating models
• Experience contributing to platform transformations, modernization programs, or observability strategy

Certifications (Nice to Have)

• ControlUp Certification (Admin / Advanced / DEX)
• Citrix CCA-V, AZ‑900
• ITIL Foundation

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.