ITAM - Hardware Asset Management / CMDB

Wipro


Date: 2 weeks ago
City: Hyderabad, Telangana
Contract type: Full time
Job description:

Job Description

Location: Hyderabad

Primary Skill: ITAM – Hardware Asset Management / CMDB

Experience: 4–6 years Role & Responsibilities

  • Good understanding of IT infrastructure (Server, Business applications) and end-user computing devices (Laptop, Desktop, Printers and Mobile)
  • Hands-on knowledge of ServiceNow Hardware Asset management (HAM) module and best practices
  • CMDB and discovery tool integration, ensuring accurate asset data, service mapping and configuration item (CI) consistency across infrastructure
  • Knowledge in ServiceNow reports and CMDB health dashboards
  • Strong understanding in ServiceNow workflows and automation for asset management
  • Hardware inventory analytics and reporting using dashboards and trend analysis to drive optimization, reduce losses and support refresh planning
  • Ability to support SLA/KPI reporting for Incident & Change Process & Tools
  • Knowledge of ITSM/ITAM tools (e.g., ServiceNow, SCCM)

Mandatory Skills: ITIL - IT Hardware Asset Management .

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