Inside Sales Coordinator - Level II

Cummins India


Date: 4 weeks ago
City: Chandīgarh, Chandigarh
Contract type: Full time
  • Respond to customer enquiries received through calls, emails, and other electronic channels in a timely and professional manner.
  • Support customer-facing sales teams by preparing budgetary quotations for standard and less complex requirements.
  • Coordinate customer visits, meetings, and sales events, including preparation and execution support.
  • Process customer orders and generate order acknowledgements, invoices, and shipping notifications.
  • Communicate order status, inventory updates, delivery timelines, and other sales-related information to internal and external stakeholders.
  • Assist in resolving customer concerns related to orders, shipments, and after-sales support.
  • Compile, analyze, and report inventory and stock status information where processes are standardized and repetitive.
  • Support branch operations and retail sales activities to ensure smooth execution of sales processes.
  • Collaborate with cross-functional teams to improve customer satisfaction and operational efficiency.
  • Maintain accurate sales and customer records while supporting sales pipeline activities and forecasting processes.
  • Action Oriented
  • Customer Focus
  • Effective Communication
  • Collaboration and Teamwork
  • Account Planning
  • Sales Pipeline Management
  • Sales Forecasting
  • Channel Awareness
  • Problem Solving and Sense Making
  • Adaptability to Different Audiences
  • Integrating Customer Perspective
  • Values Differences and Inclusion Education, Licenses, Certifications: High school diploma, secondary education certificate, or equivalent experience required.
  • Additional education in Sales, Business Administration, Marketing, or related disciplines will be an advantage.
  • May require compliance with export control or sanctions regulations, depending on business requirements.

Experience

  • Minimum 3 years of experience in retailer segment sales support, inside sales, branch operations, or customer service roles.
  • Experience in retail, fleet, or multi-line business sales environments preferred.
  • Intermediate level knowledge gained through training, education, or on-the-job experience.
  • Prior exposure to customer-facing sales coordination activities will be an added advantage.
  • Strong customer service and interpersonal skills.
  • Good verbal and written communication abilities.
  • Knowledge of sales coordination and order management processes.
  • Ability to prepare quotations, process orders, and manage sales documentation.
  • Inventory tracking and reporting skills.
  • Ability to work collaboratively with sales, operations, and customer support teams.
  • Basic analytical and problem-solving capabilities.
  • Proficiency in MS Office and ERP/CRM systems preferred.
  • Ability to manage multiple priorities in a fast-paced environment.

Job Sales

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2429811

Relocation Package Yes

100% On-Site No

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