Head, Process Excellence Delivery

Job Title: Head, Process Excellence Delivery

Location: Chennai, India

Perm/Contract/ Full-time/Part-time: Permanent

On-site/Hybrid/Remote: On-site

Who We Are

Robert Walters is the world’s most trusted talent solutions business. Across the globe, we deliver recruitment, outsourcing, and talent advisory services for businesses of all sizes, opening doors for people with diverse skills, ambitions, and backgrounds.

Our Outsourcing service delivers recruitment for some of the world’s top employers, and we are currently recruiting on behalf of one of our clients, which is a leading international banking group, with a presence in 54 of the world’s most dynamic markets. Our purpose is to drive commerce and prosperity through our unique diversity, and our heritage and values are expressed in our brand promise, here for good.

The Role

Our client is seeking a Head, Process Excellence Delivery in the Banking division.

This role offers an exciting opportunity to join a global team, providing top-tier service to existing and prospective clients while expanding the business on a product and global level.

Job Description:

Job Summary:

• Lead and accelerate process transformation across CIB, WRB and Functions by deploying Process Excellence capabilities to improve client outcomes, operational effectiveness, efficiency, and risk & control.
• Partner with senior stakeholders to identify, prioritise and deliver enterprise-wide transformation opportunities aligned to the Bank's ambition to standardise, simplify and digitise.
• Build and scale Process Excellence capabilities, embedding a culture of continuous improvement and delivering measurable business outcomes.

Key Responsibilities:

• Lead the delivery of enterprise-wide process transformation by leveraging Process Excellence capabilities to drive efficiency, effectiveness, client and colleague experience, and sustainable business value.
• Define and execute process transformation roadmaps with Business and Function leaders.
• Lead the deployment of Process Excellence capabilities including Process Universe, Process Reviews, Process Mining and Delivery services.
• Drive process redesign, optimisation, automation and simplification opportunities across strategic initiatives.
• Influence senior stakeholders to align on transformation priorities, desired outcomes and delivery plans.
• Manage programme governance, risks, dependencies, resources, budgets and delivery performance.
• Build team capability, develop talent and foster a culture of accountability, innovation and continuous improvement.
• Ensure adherence to governance, methodologies and project delivery standards while delivering measurable benefits.

Key Experiences:

• Minimum 15 years in the project / programme / portfolio management space, supporting or delivering mid-large size, complex initiatives across CIB, WRB and Functions.
• Domain knowledge applied and gained through significant transformation initiatives across CIB, WRB and Functions key processes, resulting in significant benefits streamlining processes
• Knowledge of the Bank, in terms of key processes, stakeholder groups.
• Strategic thinking, ability to identify opportunities and translate this into roadmap and actionable plan.
• Knowledge of SCB ways of working.
• Knowledge of Process Excellence methodologies (lean, six sigma, zero base design) and proven execution track record.
• Strong influencing and communication skills - oral, written and presentation. Proven success in communicating technical information in a simple way.

This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organisations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.

Client promotes collaboration and aims to provide a supportive and inclusive environment where all individuals can maximize their full potential.

As we are continuously hiring for all our clients in the region, we will retain your CV in our database for any other positions that may fit your profile. Therefore, please let us know if you are not agreeable to that.