Head IT & Digitalisation

Job Title: Head - IT & Digitalisation

Location: Dewasnaka, Indore

Department: IT

Reporting to: Directors

Job Purpose:

To lead the Organisation’s information technology function by ensuring reliable IT infrastructure, effective ERP and business application management, data security, technology-enabled process improvements, and digital transformation. The role will support manufacturing efficiency, supply chain integration, sales and distribution effectiveness, financial control, and business growth through appropriate technology solutions aligned with Organisational objectives.

Job Reponsibilities:

1. IT Strategy and Business Alignment

* Develop and implement the IT Automation roadmap in alignment with the Company’s business strategy, operational requirement and growth plans in consultation with inputs given by the Management as well as respective functional heads.

* Evaluate technology investments, prepare IT budgets, and monitor expenditure against approved plans year on year.

* Assess emerging technologies and recommend practical, cost-effective solutions that deliver measurable business value.

2. ERP and Business Applications Management

* Overlook the administration, enhancement, and maintenance of the organisation’s ERP system.

* Identify opportunities to automate manual processes and improve system adoption across departments.

* Coordinate with ERP implementation partners, software vendors, and consultants to resolve issues and enhancements.

3. IT Infrastructure and Operations

* Ensure the availability, performance implement and maintenance of IT infrastructure, including servers, networks, internet connectivity, end-user devices, cloud services, and communication systems.

* Establish service standards for IT support, incident resolution, system availability, and user assistance.

* Manage IT assets, software licences, hardware procurement, maintenance contracts, and vendor service levels.

* Ensure reliable connectivity and IT support across manufacturing plants, warehouses, offices, and any other location as per requirement.

* Develop and maintain business continuity, disaster recovery, and data backup arrangements.

* Monitor infrastructure costs and optimise utilisation without compromising operational reliability.

4. Cybersecurity and Information Risk Management

* Establish and implement IT security policies, procedures, and access-control mechanisms.

* Protect business information and employee data from unauthorised access or loss.

* Implement appropriate endpoint protection, network security, multi-factor authentication, and vulnerability management measures.

* Establish procedures for incident reporting, investigation, containment, and recovery.

* Coordinate with internal and external auditors to address IT control gaps and ensure compliance with applicable legal and contractual requirements.

5. Vendor and Project Management

* Manage relationships with ERP partners, software vendors, hardware suppliers, telecom, and IT service providers.

* Define project scope, timelines, budgets, deliverables, and acceptance criteria for IT initiatives.

* Monitor vendor performance, service-level agreements, support quality, and cost-effectiveness.

* Evaluate proposals and negotiate commercial terms in coordination with Procurement and Finance.

* Ensure proper documentation, testing, user acceptance, and post-implementation reviews for IT projects.

* Manage technology implementation risks and escalate critical issues to senior management.

6. Team Management and Stakeholder Coordination

* Lead, guide, and mentor the IT team by providing functional inputs, including the SFA and ERP team to drive productivity.

* Conduct user training and promote effective adoption of ERP and other any other relevant business applications.

* Establish a responsive IT support culture focused on business continuity, problem resolution and continuous improvement.

Knowledge, Skills & Abilities

1. Business orientation and commercial awareness.

2. Analytical thinking and structured problem-solving.

3. Planning Skills.

4. Collaborative Skills and Stakeholder management

5. Communication skills.

6. Team leadership and capability development.

7. Data Analytics

8. ERP Implementation, Administration, and Integration

9. Knowledge of IT Infrastructure, networking, and Cloud services.

10. Cybersecurity, access management, and disaster recovery.

11. Ability to strategize and implement IT Automations

Educational Qualifications & Work Experience:

* Masters /Bachelor’s degree in Computer Science or Information Technology, Information

Systems or a related discipline.

* MBA in Systems

* Certifications in ERP/SAP, IT service management, cybersecurity, cloud platforms or project

management will be an advantage.

* 8-15 years of experience in relevant field

About the company -

MDPH is a leading FMCG company in India that owns household Brands like Zed Black, Manthan, DinDin, Coach, Orva & more.

MDPH provides direct employment to over 4,000 people, has a range of 1200+ SKUs, a network of over 3,500 distributors, and has invested in 4 manufacturing plants, 39 distribution centers, and an overseas office in New York. MDPH exports to 40+ countries.

Zed Black Agarbatti is endorsed by MS Dhoni, Manthan Dhoop is endorsed by Hrithik Roshan, and DinDin Confectionery is endorsed by Doraemon.