Head Capabilities - GBS

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.
Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Global Business Services

About the role

As the Head for Capabilities for ONEGBS, you will lead the design and execution of the GBS learning and capability development strategy by orchestrating a federated academy model. The role leverages existing functional academies (Finance, HR, Procurement, IT, Supply, etc.) and enterprise learning assets, while curating GBS-specific content to build cross-functional, digital, and operational excellence capabilities. The role works across GPOs, Delivery, Service Enablement and Hubs to assess capability needs and curate solutions through internal and external partner ecosystems.

Your responsibilities

• Capability Strategy & Integration: Lead GBS-wide capability strategy; leverage and reuse existing academy content across functions
• Academy Orchestration: Integrate GBS needs across Finance, HR, Procurement, IT&D, Supply, ensuring seamless learning journeys
• Needs Assessment: Partner with key stakeholders to identify gaps and align learning with business priorities
• Content Curation: Curate best-in-class internal and external learning content; prioritize aggregation over creation
• Capability Development: Build core GBS skills (service management, process excellence, digital, automation, change)
• Learning Design: Create persona-based learning pathways across roles and levels
• Digital Enablement: Drive scalable, modern learning (blended, microlearning, cohort-based)
• Measurement & Governance: Track impact via KPIs; manage governance, alignment, and funding for GBS Academy

The experience we're looking for

• 15+ years’ leadership experience in GBS or GCC environments in Learning & Capability Development roles.
• Proven experience in operating in a federated model and influencing across functions.
• Strong understanding of GBS operating model including GPO, Delivery, Service Enablement, and Hub structures.
• Strong background in partnering with business functions, GPO structures, delivery and global/regional hubs.
• Demonstrated success in identifying, shaping, and delivering high-impact improvement initiatives.
• Ability to influence senior stakeholders and drive changes in complex, matrixed, multicultural environments.
• Experience within CPG, GBS, or large-scale transformation environments preferred though not mandatory.

The skills for success

Learning & Development, Capability Development, Competency framework, Training, L&D Strategy, OD

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.
We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.
All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.