GTI – Infrastructure Production Manager, VP

Job Description:

Job Title: GTI – Infrastructure Production Manager

Location: Bangalore, India

Corporate Title: VP

Role Description

GTI - Infrastructure Production Management is responsible for end‑to‑end oversight of production stability across GTI infrastructure. Its activities span incident reduction, major incident governance, problem management acceleration, change‑risk assurance, DR/start‑of‑business readiness, trend‑based prevention, and infrastructure hygiene—acting as the control and coordination layer across teams and vendors.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

Responsible for the below in all GTI core components. Ie. Compute, Databases, backup, Storage, Networks and all other standard products/tools used in Infrastructure estate.

• Production Stability & Incident Reduction
• Major Incident Governance & Escalation
• Problem Management & Root Cause Acceleration
• Change Assurance & Change‑Risk Control
• Production Readiness
• Service Health Monitoring & Trend Analysis

Your skills and experience

• 10 plus years experience of running or being a key part of technology operations across multiple countries dealing with multi lingual mutli country multi business issues.
• Very good experience/knowledge in core infrastructure components ie. Compute (ie. Unix/Wintel), Databases (Oracle/SQLserver/Sybase), Backuo, Storage, Networks & other products/tools. Good understanding of COBIT and ITIL and how pragmatically to make that effective. Very good knowledge & experience in cloud env (ie. Google / Azure etc).
• Be able to have a good general understanding of how the bank operates, how the technology supporting the bank operates and the constraints under which we operate as a bank. Be able to effectively help keep the banks platforms stable.
• Bring the technology community together to do all we can to avoid impact and drive stability positively as well be able to react and manage effectively when serious issues do occur.
• Experience of vendor engagement and service management to drive discussions with our vendors where necessary. Able to build strong and trusted relationships with CIO and CSO stakeholders across the bank.

Qualification

• Bachelor’s degree in computer science, information systems, business administration or related field.
• Have a strong Knowledge of ITIL service support principles to a minimum of a foundation level (V3 is preferred) and how they relate to other IT disciplines
• Capability to interact successfully in a global multi-cultural, multi-vendor environment
• High level of customer awareness and commercial focus
• Excellent communication and influencing skills to both technology and business colleagues
• Exposure to vendor management and vendor sourcing processes
• Self-motivated and ability to organize themselves and others.
• Experience with liaising with engineering teams and managing vendor teams.

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.