Grievance Officer
Kotak Life
Date: 17 hours ago
City: Mumbai, Maharashtra
Contract type: Full time
Role: Grievance Officer
Job Title: Assistant Manager / Deputy Manager
Experience: 2 years +
Education: Graduate / Post Graduate
Work Location: Goregaon (East), Mumbai
Responsibilities
Managing customer grievances received from all touchpoints and strict adherence to the Regulatory & Internal TATs
Ensuring adherence to quality parameters laid for grievance handling
Data Reconciliation
Risk and Compliance management
Managing Senior Management Escalations
Managing Social Media Escalation
Managing Banking Partners and Internal Stakeholders
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