Field ACES Manager, UFF/SSD

DESCRIPTION

The Field ACES Manager is a field-based continuous improvement leader who directly supports site-level operations across a designated sub-region. The role acts as a critical bridge between Operations and central support teams, driving quality performance, process standardization, and continuous improvement across Sort Centers, Delivery Stations, Fulfillment Centers, and Hub sites

Key job responsibilities
Key Roles and Responsibilities

1. Quality Performance Management

Drive and own Critical (Primary) and Secondary quality metrics across all assigned sites within the sub-region
Perform quantitative examination of key process indicators to identify opportunities for process improvement
Conduct root cause analysis (RCA) on quality defects and develop actionable corrective action plans
Monitor and track quality KPIs on a daily, weekly, and monthly basis through DBRs, WBRs, and MBRs

2. Process Standardization and Continuous Improvement

Facilitate the execution of the ACES strategy through local management and support teams
Establish, maintain, and execute site-level audits (e.g., SCOPE Audits, Calibration Audits) for under-the-roof operational compliance to ensure adherence to Safety, People Experience, Quality, and Productivity standards
Identify, develop, and implement initiatives to boost UTR (Under the Roof) and Dispatch operations
Lead and support Lean Six Sigma projects including Kaizen events, DMAIC projects, and FMEA activities
Drive process adherence to new standard work in the field on initiatives with the most potential impact

3. Audit and Compliance

Conduct monthly Delivery Station / Fulfillment Center calibration audits across all sub-region stations
Deploy audit calendars and calibrate monthly with Operations
Audit completed projects to verify sustained impact and partner with stakeholders to validate results
Ensure control plans from completed projects are followed for at least 3 months post-closure

4. Stakeholder Management and Cross-Functional Collaboration

Act as a conduit between central program/product teams and Operations, maintaining open communication that is actionable, brief, clear, and dependable
Facilitate communication and change management with other support teams including RME, L&D, Transportation, and Planning
Conduct regular touchpoints with site leadership — bi-monthly L6 Ops touchbase and monthly L7 Ops touchbase
Identify, escalate, and mitigate risks, imbalances, and customer pain points across the sub-region

5. Data Analysis and Reporting

Analyse data and gather feedback from stakeholders to identify inefficiencies in current operations
Leverage data analysis combined with pragmatic observation to identify root causes and ensure solutions match the problem
Prepare and present WBR/MBR/QBR content with data-driven insights and recommendations
Establish frameworks to ensure trade-offs between quality, speed, cost, and other factors are optimized

6. Training, Coaching, and Capability Building

Coach and train internal SMEs and associates on ACES concepts and Lean Six Sigma methodologies
Guide Operations project leaders on activities pertaining to JDI, Replica, and Eureka projects
Improve the culture of innovation and continuous improvement across assigned sites
Support associate and leadership development through structured problem-solving and process thinking

7. Project Management

Oversee segment of site project portfolio as assigned, assisting individual project managers with execution and delivery of results
Manage project lifecycle from charter development through tollgate reviews to control plan implementation
Track project metrics throughout the lifecycle and quantify benefits from effort/labor time, cost, cycle time, and defect reduction perspectives

BASIC QUALIFICATIONS

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules