Facility Executive Soft Services

JLL


Date: 3 hours ago
City: Hyderabad, Telangana
Contract type: Full time
Designation: Facility Executive Soft Services

Qualification: Any Degree

Experience Required: 2+ Years

Shift Timings: Rotational Shift

Work Schedule: 6 days per week

BUSINESS UNIT

Integrated Facilities Management

LOCATION

Deloitte Towers, Meenakshi, Tech-park, Hyderabad

DIRECT REPORTS

Onsite Shift Supervisors (Soft Services)

POSITION GOALS

  • To provide comprehensive management of services covering all facility services to client, with a focus on continuous improvement.
  • To achieve financial and other targets established by both the Facilities Manager and Assistant Facilities Manager.
  • Achievement of the Key Performance Indicators and Service Level Agreement targets.
  • Sets stretch targets for team to achieve maximum team performance
  • Is able to make difficult decisions and resolve problems or improve operations.
  • Actively searches out opportunities to achieve best results
  • Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients.
  • Gains respect of JLL people, Deloitte and where appropriate, with the broader business community.

Duties And Responsibilities

  • Ownership of the day-to-day administration, including reports generation of the stocks tracker.
  • Provide assistance to the AFM & Campus manager in managing all IFM Soft services, administrative functions, Housekeeping services and facility services and any other administrative functions as deemed by Deloitte.
  • Developing and implementing procedures and performance measures to ensure simplification and accuracy of work methods and reliability of FM
  • Ensuring an adequate supply of consumables/materials and service for the proper operation of services and enter into supply and service contracts as approved by the client
  • Maintain appropriate stock levels of all consumables to ensure smooth operations & escalate in time to achieve availability of stocks.
  • Vendor invoices processing aligned with Deloitte finance process.
  • Statutory compliance check of all vendor invoices.
  • Routinely Inspect all services to ensure performance measures are being maintained
  • Set stretch targets for self to achieve maximum team performance

Reporting

  • Contribute to the Weekly FM Meeting Minutes
  • Contribute to the Monthly Management Report to Deloitte and other reports as required

Others

  • Participate in Emergency Evacuation procedures including crisis management and business continuity.
  • Manage all Health and Safety issues and actively participate in Health and Safety reviews

EMPLOYEE SPECIFICATIONS

  • Experience in Facilities Management is required.
  • Strong Customer Service focus
  • Excellent people skills and ability to interact with a wide range of client staff and demands
  • Knowledge of Occupational Safety requirements
  • Strong PC literacy and proven ability to manage daily activities using various systems.
  • Demonstrated experience with continuous improvement initiatives highly desirable
  • Demonstrated experience with client reporting and preparation of reports required.
  • Graduate in any discipline
  • 3 – 5 years experience in facilities management
  • Tertiary qualifications in hotel management / building management and/or business desirable
  • Proven ability to function effectively as part of a team
  • Proven ability to initiate and follow through with improvement initiatives

KEY PERFORMANCE MEASURES

  • Compliance with the Service Level Agreement established between JLL and Deloitte
  • Achievement of contracted Customer Satisfaction expectations
  • Achievement of savings initiatives as agreed with Client
  • Delivery of Agreed Initiatives as per Deloitte/JLL Initiatives Road Map
  • Achievement of service delivery goals as agreed with manager

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