Executive - Client Servicing

About Swiggy

Founded in 2014, Swiggy is India’s leading tech-driven on-demand delivery platform with a vision to elevate the quality of life for the urban consumer by offering unparalleled convenience. The platform is engineered to connect millions of consumers with hundreds of thousands of restaurants and stores across 500+ cities. Our phenomenal growth has come on the back of great technology, incredible innovation and sound decision-making.

About Servd

In 2024, Swiggy joined forces with Servd (formerly known as Mumbai Foodie), a leading Food Media House renowned for creating original content that highlights and recommends the best experiences in the city’s food and beverage landscape. From restaurant reviews and chef interviews to collaborations, events, and more, Servd has built a reputation as a trusted guide for food lovers. What began in Mumbai has now expanded to Pune, Bengaluru, Hyderabad, Goa, Delhi, Chennai, Kolkata, and Rajasthan —with more cities on the horizon.

To get a better grasp of the work we do, take a look at our city pages:

→ @mumbaifoodie

→ @letsfigrr

→ @pune.servd

→ @bengaluru.servd

→ @hyderabad.servd

→ @goa.servd

→ @delhi.servd

→ @chennai.servd

→ @kolkata.servd

→ @rajasthan.servd

→ @servd.india

What will you work on?

• Support day-to-day communication with clients, ensuring prompt and professional responses.
• Assist in translating client briefs into actionable internal tasks across content, design and video teams.
• Coordinate timelines, share updates, and follow up on deliverables to ensure smooth execution.
• Help compile performance reports and gather insights for internal reviews or client presentations.
• Keep track of feedback, revisions and ensure client inputs are documented and implemented accurately.
• Flag any blockers, delays or issues proactively to the account lead or servicing manager.
• Stay informed about the client’s industry, brand guidelines, and competitors to add contextual value.
  
  

Who are we looking for?

• 1-2 years of experience in a client-facing role, preferably in a creative, media or digital agency setup.
• Excellent verbal and written communication skills.
• Strong attention to detail, ability to multitask and stay organized across multiple accounts.
• Comfortable working with digital-first content and social media platforms.
• A collaborative team player who is eager to learn and grow in a fast-paced environment.
  
  

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law”