Emergency Communication Specialist II

Under general supervision, an incumbent of this class is responsible for leading the day-to-day operations of the Emergency Communications Center in the Department of Emergency Services or the Communications Unit in the Department of Public Safety. Responsibilities include training new personnel, scheduling shifts and work assignments, providing technical expertise in the operation of electronic communications equipment and subject matter expertise as it relates to emergency call response within Westchester County. Thorough knowledge of emergency practices and procedures is essential for this position. Responsibilities also involve administrative support functions to ensure the effective operation of the unit. Incumbents function as team leaders and subject matter experts within the communications center. This class is distinguished from Emergency Communication Specialists I in that incumbents are responsible for ensuring proper workflow, mentoring, and event management within the communication center, ensuring effective response to all incoming calls, along with handling assigned administrative duties. Does related work as required.