Director, Experience Design Leader

Driven by the passion to improve quality of people’s lives, WSA continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

We are looking for a Senior Experience Design leader to shape and scale our global Experience Design capability, with mobile app experiences as a key strategic driver within a broader ecosystem. This is a role at the intersection of strategy, design, and technology, helping millions of people experience our products and services every day.

What you will do

• Co-own and evolve the global Experience Design vision and standards as part of the Global Experience Design Leadership Team
• Build and lead a high-performing design team in Hyderabad, scaling the team further
• Set direction for Experience Design across platforms, journeys, and products, ensuring strong integration of app, web, and service experiences
• Elevate the quality of our mobile app experiences as a core channel while ensuring alignment with the broader ecosystem
• Embed product-led, data-driven Experience Design and build the systems, governance, and teams needed to scale it globally
• Drive journey, service, and ecosystem design thinking, connecting customer needs with business and technology, and use emerging technologies to improve experiences and drive measurable impact
  
  

What you bring

• 10+ years of experience in Experience Design or a related field
• Proven track record leading Experience Design at scale in global, corporate, product-led environments; with leadership experience in senior design roles advantageous
• Strong experience across mobile apps, digital platforms, and service ecosystems
• Ability to connect customer insight, business strategy, and technology
• Experience building and leading high-performing design teams and cultures
• A passion for craft, leadership, and meaningful user impact
  
  

Who we are

At WSA, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.