Digital Experience Manager
IDFC FIRST Bank
Date: 2 hours ago
City: Mumbai, Maharashtra
Contract type: Full time
Job Requirements
Role/Job Title: Digital Experience Manager
Business: Retail Banking
Function/ Department: Digital Transformation
Place of work: Mumbai
Job Purpose:
The role entails the responsibility for creating a seamless user experience for interactions in regards to digital transformation journey of the bank. The role holder is expected to collaborate with cross functional teams for smooth execution of the project as well as ensure best in class UI/UX services are provided to clients.
Roles & Responsibilities:
'-Develop the operating plan for the UI/UX team and set goals and KPI's
'-Create storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas
'-Develop visualisation of screens within a prototype framework and maintain documentation regarding style guidelines
'-Design well thought-out user experience flows
'-Report key performance indicators to the senior management
'-Manage UI/UX support of multiple products in coordination with Product Manager
'-Build page navigation buttons and search fields
'-Identify and troubleshoot UX problems
'-Adhere to the standards set by the bank, ensure consistency
'-Act as the point for contact for the software development team to ensure understanding of the product design and expected behavior
'-Coordinate, facilitate and execute user testing both to gather feedback to better update designs
'-Capture and share best- practice knowledge amongst the team
'-Facilitate employee training sessions on UI/UX designs, flows
Secondary Responsibilities:
'-Stay abreast with global market trends and competitor strategies in key markets
'-Leverage in-house synergies through collaboration with internal stakeholders
'-Create an environment that promotes collaborative learning and collective ownership of responsibilities
Managerial & Leadership Responsibilities:
'- Attract and retain best-in-class talent for key roles in their reporting structure
Key Success Metrics:
Portfolio Quality
Role/Job Title: Digital Experience Manager
Business: Retail Banking
Function/ Department: Digital Transformation
Place of work: Mumbai
Job Purpose:
The role entails the responsibility for creating a seamless user experience for interactions in regards to digital transformation journey of the bank. The role holder is expected to collaborate with cross functional teams for smooth execution of the project as well as ensure best in class UI/UX services are provided to clients.
Roles & Responsibilities:
'-Develop the operating plan for the UI/UX team and set goals and KPI's
'-Create storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas
'-Develop visualisation of screens within a prototype framework and maintain documentation regarding style guidelines
'-Design well thought-out user experience flows
'-Report key performance indicators to the senior management
'-Manage UI/UX support of multiple products in coordination with Product Manager
'-Build page navigation buttons and search fields
'-Identify and troubleshoot UX problems
'-Adhere to the standards set by the bank, ensure consistency
'-Act as the point for contact for the software development team to ensure understanding of the product design and expected behavior
'-Coordinate, facilitate and execute user testing both to gather feedback to better update designs
'-Capture and share best- practice knowledge amongst the team
'-Facilitate employee training sessions on UI/UX designs, flows
Secondary Responsibilities:
'-Stay abreast with global market trends and competitor strategies in key markets
'-Leverage in-house synergies through collaboration with internal stakeholders
'-Create an environment that promotes collaborative learning and collective ownership of responsibilities
Managerial & Leadership Responsibilities:
'- Attract and retain best-in-class talent for key roles in their reporting structure
Key Success Metrics:
Portfolio Quality
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Senior Test Engineer
BNP Paribas,
Mumbai, Maharashtra
4 days ago
Job Title: Senior Test EngineerDepartment: GM ITAbout Business line/Function: GM IT / CIB ITThe Global Markets business of BNP Paribas helps its corporate and institutional clients leverage capital markets across the globe for their financing, risk management and investment needs. This encompasses a wide range of financial products ranging from Foreign exchange to complex Equity Derivatives that are traded in...
Data Center Sales Executive (DCSE) – West BFSI
Dell Technologies,
Mumbai, Maharashtra
1 week ago
Data Center Sales Executive (DCSE) – West BFSI
Dell Technologies’ global business is based on expertise. It takes extraordinary knowledge to create technology that drives human progress. And it takes expert insight to sell those groundbreaking products. Our Product Specialists get to know a limited number of specialized products and services inside and out. As well as selling them directly,...
Graduate Engineer Trainee ( 82773436 )
Reliance Industries Limited,
Mumbai, Maharashtra
2 weeks ago
Job Responsibilities :Purpose of the Role - Systematically adopt Learning methodology to gain "Knowledge Level"for their respective Discipline while "Awareness Level" for other disciplines. To Perform jobs under the guidance & supervision of assigned Mentor. To Shadow entry level roles for their respective Discipline and acquire competency to take independent Charge.Key Responsibilities -List of responsibilities attached to the role are...
