Digital Content Associate, Prime Video Publishing Operations

DESCRIPTION

We are looking for a detail-oriented and motivated Publishing Operations Associate to join the Prime Video Publishing Operations team. In this role, you will be responsible for ensuring timely and accurate publishing of content across Prime Video's global catalog, supporting the end-to-end content lifecycle from ingestion to availability. This includes partner on-boarding, asset verification, quality control, defect resolution, pipeline troubleshooting, and post-publish validation. You will work within defined Standard Operating Procedures (SOPs) and are expected to meet quality and productivity targets while communicating effectively with internal and external stakeholders.

Key job responsibilities
1. Perform pre-publish and post-publish QC of digital assets to ensure they meet quality standards.
2. Coordinate with content partners to flag defects, request corrected assets, and ensure delivery before launch dates.
3. Monitor and resolve publishing blockers in the downstream vending pipeline.
4. Proactively raise risks or blockers to the manager to prevent delays.
5. Address post-publish content issues reported through customer tickets within SLA.
6. Update trackers, dashboards, and workflow tools to maintain task visibility.
7. Consistently meet SLA, productivity, and quality goals.

About the team
PV Publishing Ops is a dedicated operations team supporting Prime Video's growth worldwide. Our vision is to be the most customer-centric, agile, and efficient operations partner for PV, and our mission is to enable that growth through nimble, scalable processes until technology-based solutions are fully in place. We provide end-to-end execution support that focusses on On time Publishing and Quality ensuring content reaches customers quickly, accurately, and at scale.

BASIC QUALIFICATIONS

• Bachelor's degree
• 0–2 years of experience in content operations, media publishing, or a related field
• Experience with written and verbal communication and presentation
• Knowledge of a varied set of software and editing tools (including HTML, Excel, image editing software, SQL)

PREFERRED QUALIFICATIONS

• Basic understanding of video formats and digital supply chain

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