Desktop support Engineer

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Desktop support Engineer in Coimbatore, India.

What a typical day looks like:

• 1. Technical Support:
• Provide first-level support for end-user desktops, laptops, printers, and mobile devices.
• Diagnose and resolve software and hardware incidents, including operating systems (Windows, macOS, Linux) and a wide range of software applications.
• Respond to service requests and incidents via ticketing systems.
• Assist users with login issues, password resets, and system access.
• 2. Installation and Configuration:
• Install, configure, and upgrade desktop hardware and software.
• Set up new workstations, including peripherals like monitors, keyboards, printers, and network devices.
• Maintain standard operating environment (SOE) across all systems to ensure uniformity and security compliance.
• 3. System Maintenance:
• Perform routine maintenance tasks like system updates, patch management, antivirus scanning, and backups.
• Monitor system performance and proactively address issues.
• Maintain asset inventory of hardware and software licenses.
• 4. Network and Connectivity:
• Troubleshoot basic LAN/WAN issues, Wi-Fi connectivity problems, and VPN access.
• Coordinate with the network team for advanced troubleshooting and resolution.
• 5. Documentation and Reporting:
• Maintain documentation for technical procedures, configurations, and knowledge base articles.
• Generate reports on recurring issues, system performance, and support trends.
• Track tickets and ensure timely closure with user satisfaction.
• 6. Security and Compliance:
• Enforce IT security best practices and data protection policies.
• Ensure endpoint protection and encryption tools are active and updated.
• Identify potential security risks and report them to the IT security team.
• 7. Collaboration
• Work closely with other IT teams (network, application, infrastructure) to ensure smooth operations.
  
  

The experience we’re looking to add to our team:

• Education: Bachelor’s Degree
• Experience: 0-3 yrs in Desktop Engineer
  
  

What you’ll receive for the great work you provide:

• Health Insurance
• PTO
  
  

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Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).