delivery manager

Experience Required:
Rich Industry Experience in Payments Domain in the Banking Sector mainly covering Cheque Processing End to End Lifecycle

• Experience in Funds transfer, ACH, SWIFT, Investigations, Reconciliation, Treasury Operations

• Subject matter expert in Cheque processing and delivers subject-matter expertise to customers/lower-level employees

• Ensure resolution provided to client queries raised on time by team members through continuous monitoring of emails

• Manage a large Team and improving team performance on various KPIs

• Identify process re-engineering opportunities and invoke GB/Yellow belt projects as necessary to execute the projects.

• Review performance metrics (Productivity and Quality levels) of the team to drive operations excellence

• Manage client communication and ensure there is a robust communication framework with the client

• Manage process / system related issues to ensure nil impact to client

• Perform periodical risk review of the process to ensure controls are put in place

• Adhere to all documentation and Audit requirements & regulations

• Adhere to the Information Security & compliance guidelines

• Create succession planning in the team and retain talent via initiatives

• Reduce communication gap between onshore and offshore partners.

• Review of EOD reports to ensure all the transactions for the day has been processed and there are no pending exceptions

• Excellent judgement and decision-making skills, demonstrated leadership skills

• Accountable for complex reporting and analysis requests

• Organizes, records, process, services the production of various activities of the team

• Best practices should be consistent across resources

For External Sources:
Rich Industry Experience in Payments Domain in the Banking Sector mainly covering Cheque Processing End to End Lifecycle

• Experience in Funds transfer, ACH, SWIFT, Investigations, Reconciliation, Treasury Operations

• Subject matter expert in Cheque processing and delivers subject-matter expertise to customers/lower-level employees

• Ensure resolution provided to client queries raised on time by team members through continuous monitoring of emails

• Manage a large Team and improving team performance on various KPIs

• Identify process re-engineering opportunities and invoke GB/Yellow belt projects as necessary to execute the projects.

• Review performance metrics (Productivity and Quality levels) of the team to drive operations excellence

• Manage client communication and ensure there is a robust communication framework with the client

• Manage process / system related issues to ensure nil impact to client

• Perform periodical risk review of the process to ensure controls are put in place

• Adhere to all documentation and Audit requirements & regulations

• Adhere to the Information Security & compliance guidelines

• Create succession planning in the team and retain talent via initiatives

• Reduce communication gap between onshore and offshore partners.

• Review of EOD reports to ensure all the transactions for the day has been processed and there are no pending exceptions

• Excellent judgement and decision-making skills, demonstrated leadership skills

• Accountable for comp lex reporting and analysis requests

• Organizes, records, process, services the production of various activities of the team

• Best practices should be consistent across resources

Location Indore Job Function BUSINESS PROCESS SERVICES Role Delivery Manager Job Id 421515 Desired Skills Payment Desired Candidate Profile Qualifications : BACHELOR OF ARTS