Debt Manager-Flows-Consumer Durable
IDFC FIRST Bank
Date: 2 weeks ago
City: Surat, Gujarat
Contract type: Full time
Job Requirements
About the Role
The Associate Collection Manager – Rural is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing agencies associated with the company in their assigned territory. The role focuses on optimizing the efficiency of EMI recovery from customers while ensuring adherence to all bank guidelines. The role contributes to the broader organizational objectives of the bank. Native / Locals preferred due to geographical knowledge
Key Responsibilities
Primary Responsibilities
Education
About the Role
The Associate Collection Manager – Rural is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing agencies associated with the company in their assigned territory. The role focuses on optimizing the efficiency of EMI recovery from customers while ensuring adherence to all bank guidelines. The role contributes to the broader organizational objectives of the bank. Native / Locals preferred due to geographical knowledge
Key Responsibilities
Primary Responsibilities
- Manage and undertake the collections process for assigned debts.
- Regularly track the portfolio for specific buckets in the assigned area.
- Track and control delinquency of the area, bucket-wise and DPD-wise, with a focus on non-starters.
- Allocate and achieve targets from agencies and in-house teams.
- Follow up regularly with defaulting customers.
- Ensure adherence to collection processes and legal guidelines.
- Trace absconded default customers and initiate recovery processes.
- Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
- Maintain administrative data related to collections, including updating delinquent account history, maintaining MIS reports, and reviewing collection feedback on a daily, weekly, and monthly basis.
- Recommend process changes to improve service efficiency and quality.
- Suggest improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service.
- Leverage in-house synergies through collaboration with internal stakeholders.
Education
- Graduate – Any
- Postgraduate – Any
- Preferred age bracket
- Minimum of 2 or more years of experience in collections.
- Strong understanding of collection processes and legal compliance.
- Ability to manage and coordinate with collection agencies.
- Proficiency in maintaining and analyzing MIS reports.
- Effective communication and negotiation skills.
- Capability to trace and recover from absconded customers.
- Team collaboration and stakeholder management.
- Strong follow up mechanism
- Tenacity and punctuality
- Basic MS excel
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Senior Web & Graphic Designer
aloola,
Surat, Gujarat
2 weeks ago
We are looking for a creative and detail-oriented Senior Web & Graphic Designer with 5+ years of experience in graphic design, presentation design, video editing, and front-end development. The ideal candidate should have strong visual storytelling skills, expertise in creating professional PowerPoint presentations, experience in video production/editing, and the ability to develop interactive and visually appealing web interfaces.
Key Responsibilities:...
Therapy Business Manager
Bayer,
Surat, Gujarat
2 weeks ago
At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There...
Receptionist | Customer Service Executive | Reception | Surat | On site
Unipath Specialty Laboratory,
Surat, Gujarat
1 month ago
Job Type
Employee
Job Qualification
Master of Science (MSc)
Workplace type
On Site
Required Skills
data entry patient handaling blood collection
Customer Service Executive
Employee
Job Description
Job Title: Customer Service Executive
Job Type: Employee
Qualifications: Master of Science (MSc)
Skills required: Data entry, patient handling, blood collection for department reception
Minimum Experience: 1 year
Job Role: Receptionist
Work Location:...
