Customer Support Specialist
Nokia
Date: 2 weeks ago
City: Chennai, Tamil Nadu
Contract type: Full time
Job Description
The role is responsible for delivering advanced deployment and technical support services for complex, cloud‑native FN/GPON solutions, supporting large‑scale network environments through remote and limited on‑site engagements, and collaborating with global teams to ensure reliable, 24x7 service delivery during customer deployments.
How You Will Contribute And What You Will Learn
You Have:
The role is responsible for delivering advanced deployment and technical support services for complex, cloud‑native FN/GPON solutions, supporting large‑scale network environments through remote and limited on‑site engagements, and collaborating with global teams to ensure reliable, 24x7 service delivery during customer deployments.
How You Will Contribute And What You Will Learn
- Design, develop and maintain cloud‑native, microservices‑based applications for FN/GPON solutions.
- Implement and manage CI/CD pipelines ensuring reliable and automated deployments.
- Develop and integrate solutions using Netconf/YANG for next‑generation network management.
- Work extensively in Linux environments for development, deployment and troubleshooting.
- Build, deploy and operate containerized workloads using Kubernetes and Docker/containerd.
- Integrate and manage open‑source components such as Kafka, RabbitMQ, Keycloak and MQTT/USP.
- Collaborate with globally distributed teams and support customers across multiple time zones.
- Perform root cause analysis and resolve complex issues with strong analytical and problem‑solving skills.
You Have:
- Academic background in Telecommunications with 2+ years of relevant industry experience.
- Strong programming skills in Python, Java, JavaScript and FTL.
- Hands‑on experience with cloud platforms – AWS, Azure, GKE, RedHat OpenShift and Rancher.
- In‑depth knowledge of Kubernetes, Docker, containerd and microservices architecture.
- Solid understanding of GPON domain; exposure to Nokia FN products (SDAN, Home WiFi) is an advantage.
- Experience working with databases and open‑source ecosystems.
- Strong troubleshooting, analytical and problem‑solving capabilities.
- Excellent communication skills, team‑player mindset and proficiency in English.
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