Customer Support & Operations Executive

Full Time

Raipur, Chhattisgarh

Number Of Vacancies: 1

Job Description

We’re looking for a proactive Customer Experience & Operations Executive to become the key link between our clients, products, and engineering teams. This is a high-impact, ownership-driven role that combines customer success with business operations. Beyond resolving support queries, you’ll manage the complete customer journey, improve internal processes, and help keep daily operations running efficiently.

Why allsoft? (The Startup Advantage)

At allsoft, we are more than a software company. We are a fast-growing Raipur-based technology startup building custom web & mobile applications, cloud automation solutions, and modern ERP platforms. Here, you won’t be just another employee. You’ll work directly on impactful projects, collaborate closely with leadership, and enjoy a steep learning curve with significant ownership. We encourage experimentation and equip our team with premium SaaS tools that improve productivity—if a tool helps you perform better, we’ll invest in it.

Responsibilities

• Own Customer Experience: Be the primary point of contact across Freshdesk, email, and phone, delivering exceptional customer support and building long-term relationships.
• Product Support & Coordination: Gain deep expertise in our products, provide functional troubleshooting (non-SQL), and convert customer feedback into well-defined tasks for engineering teams.
• Reporting & Process Management: Create operational trackers, dashboards, and reports while coordinating client reviews and internal meetings to ensure timely execution.
• Business Operations: Work closely with the Managing Director and engineering teams to coordinate daily priorities, eliminate operational bottlenecks, maintain SOPs, contracts, and NDAs, and support HR/IT coordination to keep business operations running smoothly.

Requirements

• Education: BCA, B.Sc. IT, or equivalent technical qualification with the ability to understand software workflows and communicate effectively with developers.
• Communication: Excellent written and verbal English skills.
• Technical Skills: Experience with SaaS platforms such as Freshdesk, Jira, or Asana, along with strong Excel skills for reporting and analysis.

• Bonus If You Have

• — Experience supporting B2B SaaS, ERP, or other enterprise software products.
• — A strong ownership mindset with excellent stakeholder and project coordination skills in a fast-paced startup environment.
• — Exceptional attention to detail and a passion for transforming unstructured processes into efficient, scalable systems.

Preferred Qualifications:

• Experience: 2+ years in a Software/IT Customer Success, Technical Support, Product Implementation, or Technical Operations.