Customer Support NPS
CultFit
Date: 2 hours ago
City: Bengaluru, Karnataka
Contract type: Full time
This job is provided by apna.co Hiring: Net Promoter Score Customer Support Executive
Company: Cult.fit
Job title: Net Promoter Score Customer Support Executive
Salary: ₹27,000–₹36,000 in-hand per month
Working days: 6 days a week
Week-off: 1 rotational day off
About the roleWe’re looking for a customer-focused NPS Customer Support Executive to connect with customers who have shared low ratings or negative feedback. You’ll understand their concerns, work towards a suitable resolution, and follow up to improve their experience with Cult.fit.
Key responsibilitiesContact customers who have provided low NPS scores or negative feedback.
Listen carefully, understand the issue, and acknowledge the customer’s concern.
Review the customer’s account, feedback, and previous interactions.
Help resolve issues related to memberships, refunds, payments, bookings, cancellations, facilities, trainers, staff behaviour, and app usage.
Coordinate with teams such as Operations, Finance, Technology, Gym Staff, and Memberships to resolve customer concerns.
Escalate cases that need additional support and keep customers informed about progress.
Record calls, actions, follow-ups, and case updates accurately in the system.
Follow up with customers after a resolution and check whether their concern has been addressed.
Share recurring customer concerns and important feedback with the team leader.
Candidate profileStrong verbal communication and active listening skills.
Empathetic, patient, and professional approach to customer conversations.
Good problem-solving and follow-up skills.
Comfortable speaking with customers about complaints and service concerns.
Ability to coordinate with internal teams and maintain accurate case records.
BenefitsIncentives
Training and career growth opportunities
Health and life insurance coverage for you and your family, up to ₹5 lakh
PAN India Cult gym pass
30% discount on Cult products
Supportive work environment
Company: Cult.fit
Job title: Net Promoter Score Customer Support Executive
Salary: ₹27,000–₹36,000 in-hand per month
Working days: 6 days a week
Week-off: 1 rotational day off
About the roleWe’re looking for a customer-focused NPS Customer Support Executive to connect with customers who have shared low ratings or negative feedback. You’ll understand their concerns, work towards a suitable resolution, and follow up to improve their experience with Cult.fit.
Key responsibilitiesContact customers who have provided low NPS scores or negative feedback.
Listen carefully, understand the issue, and acknowledge the customer’s concern.
Review the customer’s account, feedback, and previous interactions.
Help resolve issues related to memberships, refunds, payments, bookings, cancellations, facilities, trainers, staff behaviour, and app usage.
Coordinate with teams such as Operations, Finance, Technology, Gym Staff, and Memberships to resolve customer concerns.
Escalate cases that need additional support and keep customers informed about progress.
Record calls, actions, follow-ups, and case updates accurately in the system.
Follow up with customers after a resolution and check whether their concern has been addressed.
Share recurring customer concerns and important feedback with the team leader.
Candidate profileStrong verbal communication and active listening skills.
Empathetic, patient, and professional approach to customer conversations.
Good problem-solving and follow-up skills.
Comfortable speaking with customers about complaints and service concerns.
Ability to coordinate with internal teams and maintain accurate case records.
BenefitsIncentives
Training and career growth opportunities
Health and life insurance coverage for you and your family, up to ₹5 lakh
PAN India Cult gym pass
30% discount on Cult products
Supportive work environment
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