Customer Support Executive - UK Process

EazeRecruit HR Private Limited


Date: 5 hours ago
City: Ahmedabad, Gujarat
Contract type: Full time

Experience : 1 - 4 years

Timing : 1:00 pm to 10:30 pm

Location : Ahmedabad


Job Description :

  • Managing customer enquiries mainly by email and telephone
  • Tracking domestic and international shipments
  • Liaising with courier, freight, and pallet carriers
  • Investigating delayed, missing, or problematic shipments
  • Updating customers proactively
  • Handling complaints professionally
  • Following up with carriers until issues are resolved
  • Processing bookings and checking shipment information
  • Dealing with urgent same-day and time-sensitive shipments
  • Maintaining accurate records within our systems/CRM
  • Working closely with our UK and India teams

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