Customer Success Manager – B2B SaaS

Job Title

Customer Success Manager – B2B SaaS

About Welspun World

Welspun World is one of India's fastest growing global conglomerates with businesses in Home Textiles, Flooring Solutions, Advanced Textiles, DI Pipes, Pig Iron, TMT bars, Stainless Steel, Alloy, Line Pipes, Infrastructure & Warehousing.

At Welspun, we strongly believe in our purpose to delight customers through innovation and technology, achieve inclusive & sustainable growth to remain eminent in all our businesses. From Homes to Highways, Hi-tech to Heavy metals, We lead tomorrow together to create a smarter & more sustainable world.

About Welspun Entity

Welcome to Welspun Transformation Services Limited (WTSL., where innovation, digital transformation, and customer-centric excellence come together. As part of the Welspun Group, we are at the forefront of automation and business services, working across industries with a focus on cutting-edge technologies such as AI, ML, and RPA. Refer privacy policy - https://welhire.ai/privacy_policy.html. Since our founding in August 2018 with 92 employees, we've grown to over 500 members across multiple locations, showcasing our commitment to operational excellence and inclusivity. At WTSL, we prioritize diversity, with 34% women in our workforce and flexible policies like maternity, paternity, and menstrual leave. Our goal is to increase female representation to 40%. We foster a family-like work environment through initiatives like Fam-Jam and wellness programs, and our Great Place to Work certification highlights our commitment to employee well-being.

Working at WTSL means being part of impactful projects for global clients, while growing professionally through extensive learning opportunities. Join us as we continue our transformational journey, where your ideas and contributions will be valued, and you can make a meaningful impact in the world of business services.

Job Purpose/ Summary

Own pre-sales solutioning and post-sale customer success outcomes for B2B SaaS customers, ensuring value realization and retention.

Job Description
Bridge sales and delivery by supporting solutioning and driving post-sale outcomes.

Responsibility

Lead presales solutioning efforts by conducting detailed product demonstrations tailored to the specific needs of potential clientsbrManage the onboarding process for new customers ensuring a seamless transition and integration of our SaaS solutions into their existing systemsbrDrive customer success outcomes by developing and executing strategic plans that align with client goals and objectivesbrOversee the renewal process working closely with clients to ensure continued satisfaction and identifying opportunities for contract extensionsbrIdentify and pursue expansion opportunities within existing accounts leveraging your business acumen to propose additional solutions that meet evolving client needsbrMaintain strong proactive communication with clients to address any issues gather feedback and ensure their ongoing success with our platformbrCollaborate with internal teams including sales and product development to ensure a cohesive approach to customer success and solution deliverybrUtilize your global mindset to adapt strategies and solutions to diverse cultural and business environments enhancing client relationships worldwide

Company Name

Welspun Transformation Services Limited

Division

Shared Services

Key Interactions

Sales,Product,Customers

Relevant Work Experience

5 - 15 Years

Relevant Industry

B2B SaaS

Education-Qualification

Bachelor

Education-Specialization

Engineering,Business Management

Language Proficiency

ENGLISH

Certifications

Cs / Presales Certifications

Skill

Customer-Centric,Problem solving,Ownership

Competency Names

Business & Commercial acumen, Entrepreneurship, Global Mind-set, People Excellence, Solution Consulting, Customer Success, SaaS Retention