Customer Specialist

Roles & Responsibilities

• Conduct customer interviews, research calls, and surveys.
• Build rapport with customers and gather detailed feedback through structured
• conversations.
• Capture and analyze customer feedback and identify recurring themes.
• Work on questionnaire design, interview guide preparation, and research operations.

Skills & Desired Qualifications

• Bachelor's degree in Psychology, Sociology, Business, Communications, Economics, Statistics, or a related field.
• 0–2 years of experience in research, customer support, surveys, or market research; fresh graduates welcome.
• Excellent verbal, written, and active listening skills with strong interpersonal abilities.
• Curious, empathetic mindset with the ability to identify patterns from qualitative feedback.
• Basic familiarity with survey tools, spreadsheets, or data analysis.