Customer Service Support Advisor
BT Group
Date: 2 weeks ago
City: Kolkāta, West Bengal
Contract type: Full time
Job Title: Customer Service Support Advisor
Req ID: 55850
Job Function: Customer Service
Posting Start Date: 08/06/2026
Posting End Date: 09/06/2026
Division: Finance & Business Services
Job Location: IND-Rajarhat-DLF IT
Advertised Salary: Competitive
Why this job matters
The Sales Advisor 2 assists as an advisory team member, applying processes and procedures in the sale of contracts and BT Solutions, following business targets associated with customer renewal contracts and other revenue-generating activities with some supervision.
What You’ll Be Doing
Collaboration
Negotiation
Contract Management
Customer Service
Relationship Building
Requirements Analysis
Customer Relationship Management
Solution Selling
Decision Making
Growth Mindset
Customer Experience
Inclusive Leadership
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
Req ID: 55850
Job Function: Customer Service
Posting Start Date: 08/06/2026
Posting End Date: 09/06/2026
Division: Finance & Business Services
Job Location: IND-Rajarhat-DLF IT
Advertised Salary: Competitive
Why this job matters
The Sales Advisor 2 assists as an advisory team member, applying processes and procedures in the sale of contracts and BT Solutions, following business targets associated with customer renewal contracts and other revenue-generating activities with some supervision.
What You’ll Be Doing
- Assists in activities to support the expansion of the existing customer bases, lead generation across website and calls and the usage of BT's products and services, adhering to guidelines and general function policy with some supervision.
- Performs technical reviews of documentation, administration procedure and filing processes with some supervision.
- Develops a working level understanding of the assigned customer area processes and follows existing procedures to solve issues.
- Assists with the creation of custom reporting, metrics, data analysis such as information on customer ordering history and buying patterns, within guidelines and with some supervision.
- Refers any issues outside of procedures to a more senior sales advisory professional.
Collaboration
Negotiation
Contract Management
Customer Service
Relationship Building
Requirements Analysis
Customer Relationship Management
Solution Selling
Decision Making
Growth Mindset
Customer Experience
Inclusive Leadership
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
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