Customer Service Executive-Retail Asset Inbound
IDFC FIRST Bank
Date: 4 hours ago
City: Hyderabad, Telangana
Contract type: Full time
Job Requirements
About the Role
Join IDFC FIRST Bank as a Customer Service Executive – Retail Asset Inbound and be the voice of exceptional service. In this role, you’ll handle inbound customer queries related to retail asset products, ensuring timely resolutions and a delightful experience. Based in Airoli, Navi Mumbai, this is a great opportunity to grow your career in a fast-paced, customer-centric environment with one of India’s leading banks.
Key Responsibilities
Primary Responsibilities
Education
About the Role
Join IDFC FIRST Bank as a Customer Service Executive – Retail Asset Inbound and be the voice of exceptional service. In this role, you’ll handle inbound customer queries related to retail asset products, ensuring timely resolutions and a delightful experience. Based in Airoli, Navi Mumbai, this is a great opportunity to grow your career in a fast-paced, customer-centric environment with one of India’s leading banks.
Key Responsibilities
Primary Responsibilities
- Handle inbound calls and resolve customer queries related to retail asset products
- Provide accurate, timely, and personalized solutions to enhance customer satisfaction
- Educate customers about bank products and services to support informed decisions
- Maintain detailed records of customer interactions and transactions
- Meet individual and team targets for service quality and customer satisfaction
- Collaborate with internal teams to ensure quick resolution of customer issues
- Stay updated on bank products, services, and processes
- Support sales goals through effective customer engagement
Education
- Bachelor’s degree in any discipline (Full-time)
- Minimum 1 year in customer service, preferably in banking or financial services
- Excellent communication in English and Hindi; regional languages are a plus
- Strong problem-solving and decision-making skills
- Customer-focused with a positive attitude
- Comfortable working in rotational shifts, including weekends and holidays
- Proficient in computer systems and applications
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Moogsoft AIOps Engineer
Wipro,
Hyderabad, Telangana
1 day ago
Job description:Job Description Moogsoft AIOps Engineer – Roles & ResponsibilitiesPlatform Management:Deploy, configure, and maintain Moogsoft AIOps (On-prem / Moogsoft Cloud)Customize event ingestion, normalization, and enrichment pipelinesConfigure alert correlation, clustering, and noise reduction policiesPerform Moogsoft upgrades, patches, and performance tuningIntegrate Moogsoft with monitoring tools such as:Splunk, Dynatrace, AppDynamics, Prometheus, Nagios, etc.Work with REST APIs, webhooks, and data pipelinesImplement automation using:Python /...
Oracle Essbase Hyperion Planning Lead
NTT Ltd,
Hyderabad, Telangana
3 days ago
Oracle Hyperion Planning Lead
Design, develop, and support planning solutions using Oracle Essbase, Hyperion Planning, FDMEE, DRM.
Experience migrating on-prem planning and essbase to Oracle EPM Cloud planning
Working with Oracle EPM Cloud features like Calculation Manager, Business rules, Data Management
Technical expertise with EPM Automate, EPM Integration Agent
Knowledge of Oracle EPM cloud security model
Develop and support integrations,...
SAP PY APJ Consultant
Strada Global,
Hyderabad, Telangana
4 days ago
Join us on a journey of endless possibilities
At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.
With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries...
