Customer Service Executive - Provisioning & Configuration
Tata Communications
Date: 2 weeks ago
City: Chennai, Tamil Nadu
Contract type: Full time
About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Description
Responsible for all operations & trouble shooting with respect to installation support, network service configuration. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements.
Responsibilities
Ensure configuration task completion for Enterprise/Wholesale customers with clean deployments within the SLAs.
Conduct change management, turnup and migrations requests
Standard testing and troubleshooting of installs/activation post Provisioning.
Validate wiring connections & schedule dispatches with field operations.
Regularly participates in important projects or activities as a full contributing team member.
Ensure all installation functions are performed in a timely fashion to meet agreed SLA s/KPI s
Perform escalation management, wherever necessary and in case project is in jeopardy.
Minimum Qualification & Experience
Relevant experience in network infrastructure project management and on field experience
Desired Skill sets
Understanding of Provisioning process, Telephone, Internet, Data, Service Activation
Knowledge in switch and router configuration
Job Responsibilities
Responsible for delivering orders for Enterprise customers along with supporting service activation over the MSP and Legacy Core MPLS networks and thereby enabling customers to do business.
We play a critical role in enabling customers to do business in an increasingly connected world.
Deep knowledge of telecoms is required alongside excellent communication, reporting, stakeholder management, critical thinking and influencing skills.
Responsible for creating consistent experience for stakeholders and enabling better customer experience by ownership of responding and resolving to the queries into Service Delivery and Supplier Management.
Responsible for driving and resolving queries relating to WAN orders progressing and enabling better customer experience into Customer delivery.
Task Management
Fallout Management
Stakeholder Management
Quality Management
Ensure that all the queries are performed in a timely fashion to meet agreed SLA’s.
Identify issues and challenges and provide solutions proactively
Work closely with key stakeholders , Suppplier and Customer to meet the timelines set
Diagnoses, troubleshoots and resolves problems, and takes corrective action when necessary.
Adhere to clear escalation process and align the customer delivery & right first time
Strong communication and stakeholder management skills
Improve customer experience (NPS)
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Description
Responsible for all operations & trouble shooting with respect to installation support, network service configuration. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements.
Responsibilities
Ensure configuration task completion for Enterprise/Wholesale customers with clean deployments within the SLAs.
Conduct change management, turnup and migrations requests
Standard testing and troubleshooting of installs/activation post Provisioning.
Validate wiring connections & schedule dispatches with field operations.
Regularly participates in important projects or activities as a full contributing team member.
Ensure all installation functions are performed in a timely fashion to meet agreed SLA s/KPI s
Perform escalation management, wherever necessary and in case project is in jeopardy.
Minimum Qualification & Experience
Relevant experience in network infrastructure project management and on field experience
Desired Skill sets
Understanding of Provisioning process, Telephone, Internet, Data, Service Activation
Knowledge in switch and router configuration
Job Responsibilities
Responsible for delivering orders for Enterprise customers along with supporting service activation over the MSP and Legacy Core MPLS networks and thereby enabling customers to do business.
We play a critical role in enabling customers to do business in an increasingly connected world.
Deep knowledge of telecoms is required alongside excellent communication, reporting, stakeholder management, critical thinking and influencing skills.
Responsible for creating consistent experience for stakeholders and enabling better customer experience by ownership of responding and resolving to the queries into Service Delivery and Supplier Management.
Responsible for driving and resolving queries relating to WAN orders progressing and enabling better customer experience into Customer delivery.
Task Management
Fallout Management
Stakeholder Management
Quality Management
Ensure that all the queries are performed in a timely fashion to meet agreed SLA’s.
Identify issues and challenges and provide solutions proactively
Work closely with key stakeholders , Suppplier and Customer to meet the timelines set
Diagnoses, troubleshoots and resolves problems, and takes corrective action when necessary.
Adhere to clear escalation process and align the customer delivery & right first time
Strong communication and stakeholder management skills
Improve customer experience (NPS)
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Executive - Finance Managed Services
IMA India,
Chennai, Tamil Nadu
5 hours ago
4 days leftEmployer BSR & CoLocation ChennaiPosted Jun 28, 2026Closes Jul 03, 2026Ref 5780533284Role Accountant / Management AccountantLevel StaffCertification OtherWork Mode Work from officeHours Full TimeOrganization Type Corporate You need to sign in or create an account to save Apply(This will open in a new window from which you will be automatically redirected to an external site after 5 seconds)...
Analyst/Developer (Python | Flask | AWS)
Quest Global,
Chennai, Tamil Nadu
6 hours ago
Job RequirementsAt Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a...
Executive - Operations - Container Freight Station - Redhills
DP World,
Chennai, Tamil Nadu
6 days ago
Job DescriptionGate, Documentation & Weighbridge Operations Oversee daily activities related to gate management, cargo documentation, and weighbridge operations. Ensure accurate and timely Gate-In/Gate-Out entries for all cargo and vehicles, including scanning and recording of PN-95, ODC, Reefer, Seal Numbers, etc. System Operations Manage operational tasks through platforms such as Capella, YMS (Yard Management System), IMS (Inventory Management System), and WMS...