Customer Service Executive-Premium Inbound
IDFC FIRST Bank
Date: 6 hours ago
City: Navi Mumbai, Maharashtra
Contract type: Full time
Job Requirements
About the Role
Step into the spotlight as a Customer Service Executive – Premium Inbound at IDFC FIRST Bank! You’ll be the trusted voice for our premium customers—delivering fast, first-time resolutions, personalized support, and a world-class service experience. If you’re passionate about people and love solving problems, this is your moment to shine.
Key Responsibilities
Primary Responsibilities
About the Role
Step into the spotlight as a Customer Service Executive – Premium Inbound at IDFC FIRST Bank! You’ll be the trusted voice for our premium customers—delivering fast, first-time resolutions, personalized support, and a world-class service experience. If you’re passionate about people and love solving problems, this is your moment to shine.
Key Responsibilities
Primary Responsibilities
- Handle inbound queries from premium customers with speed and empathy
- Ensure high First Contact Resolution (FCR) and low Average Handling Time (AHT)
- Meet service quality and turnaround time (TAT) benchmarks
- Promote digital channels for smarter service delivery
- Drive service excellence initiatives within the contact center
- Contribute to continuous improvement and customer delight
- What We’re Looking For
- Bachelor’s degree in any discipline (Engineering, Commerce, Arts, Science, Business, etc.)
- 2–5 years in customer service, preferably in a premium or banking environment
- Skills & Attributes
- Excellent communication & problem-solving skills
- Strong customer focus and ability to handle high-value interactions
- Tech-savvy with CRM and digital tools
- Energetic, empathetic, and performance-driven
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Relationship Manager-TASC
IDFC FIRST Bank,
Navi Mumbai, Maharashtra
1 week ago
Job RequirementsAbout the RoleThe Relationship Manager – TASC is responsible for managing and deepening relationships with clients in the TASC segment (Trusts, Associations, Societies, and Clubs), which includes not-for-profit entities excluding government bodies. The role focuses on understanding client needs, enhancing account profitability, and delivering value-added services. The incumbent will collaborate with product and operations teams to drive acquisition, servicing,...
Innovation PMO_Mumbai
Capgemini,
Navi Mumbai, Maharashtra
1 week ago
Job Description
A Creative and Design Project Manager leads strategic and complex projects, using the richness and diversity of talent available In Capgemini. They guarantee delivery quality, customer satisfaction and the success of service products launched in the market.
Job Description - Grade Specific
Heorshe can lead simple projects incl. planning and budget management.Heorshe begins to develop an aptitude for...
Growth Manager
Grexa AI,
Navi Mumbai, Maharashtra
1 week ago
Location: Vashi, Navi Mumbai (On-site)Experience: 1 – 3 YearsType: Full-timeAbout GrexaGrexa AI is a venture-backed startup on a mission to build the world's first Marketing AI Platform for small businesses, a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.Founded by 4 seasoned IIT alumni and former Testbook Founders / CXOs (who scaled Testbook into a...
