Customer Quality Management

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Job Title – India Customer Quality Management

Responsibilities：

• Failure Analysis on Field issue (ODTS issue, CritSits, Top-down case)
• Customer using scenario clarification by co-working with Service team,
• Initial local FA and co-work with back-end team for deep FA if necessary
• Customer solution deployment
• Continuous Improvement
  
  

Regarding IFIR/RA/PSI, co-work with service team and quality KPI/PQM team,

• Analyze quality data to narrow down the main detractors
• Drive improvement with back-end team.
• Deploy proactive solution in field and release tips if necessary.
• Drive Fupan for field issue if necessary
• BMS
  
  

Acting as the India quality focal, to organize or coordinate

• India routine BMS
• India region/Service teams related workshop process mgmt.
• VOC
• As quality owner to support the customer visit for critical field issue.
• VOC case owner, drive Identification, analysis and improvement with support of backend team to enhance customer satisfaction.
  
  

Qualifications Experience Required

• Education: Bachelor’s degree or above, preferably in Electronics Engineering, Mechanical Engineering, or related fields
• Experience: Over five years of quality-related work experience in the computer industry, with in-depth knowledge of personal computer hardware software failure analysis capabilities and quality data analysis capabilities.
• Collaboration: be proficient in communication skills to engage effectively with customer and cross-functional teams.
• Customer synergy: Demonstrated ability to maintain strong customer relationships, addressing customer requirements proactively.
• Quality tools: Hands-on experience with PFMEA, NUDD, DFX, etc. quality tools.
• AI application: Understand basic logic of machine learning and AI large models.
• Office skills: Advanced proficiency in Excel (data analysis, modeling) and PowerPoint (report design, presentation); preference for basic Power BI capability.
• Language: Fluency in English (written and spoken) for cross-cultural communication.
• Travel requirement: Be available for business trips when necessary.
  
  

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.